Emmanuel Ajala Email and Phone Number
I am a forward-thinking customer experience and data analyst passionate about giving customers a WOW experience. Through my wealth of experience, I understand how to effectively and efficiently go over and beyond to improve the quality of satisfaction a customer derives from a brand. A happy customer ultimately leads to a happy brand through a cycle of loyalty, increased business success, and improved confidence.
Guaranty Trust
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Customer Relations ExecutiveGuaranty Trust Feb 2023 - PresentLagos State, Nigeria -
Customer Experience SpecialistGt-Bank Feb 2023 - PresentProvided exceptional support to customers through multiple channels, Including phone, email, chat, and social media platforms.Resolved problems with high-profile customers to maintain relationships and increase return customer base.Analyzed customer feedback and collaborated with other departments to implement improvements in product offerings and servicesBuilt rapport with customers through active listening and empathetic responses, fostering positive relationships.Streamlined call response times for improved customer experience through effective communication techniques.
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Sales PersonnelSelf-Employed Sep 2019 - Dec 2022Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.Helped customers locate products and checked store system for merchandise at other sites.Engaged with customers to effectively build rapport and lasting relationships.Maintained customer satisfaction with quick and professional handling of product returns.Solved customer challenges by offering relevant products and services.
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Public Relations Internship[N.Y.S.C] Nigeria Police Force Aug 2019 - Sep 2020Prepared social media posts and videos with eye for viral content strategies.Cultivated and maintained strong relationships with media outlets.Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.Built personal relationships with guests to promote positive experiences.Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours.Used Microsoft Word and other software tools to create documents and other communications.Guided groups of up to 50 people on tours of Nigeria police force museum
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Customer Service RepresentativeSo'Ola Cakes & Moore Jan 2013 - Sep 2014Provided primary customer support to internal and external customers.Offered advice and assistance to customers, paying attention to special needs or wants.Answered constant flow of customer calls with minimal wait times.Responded to customer requests for products, services and company information.Cultivated customer loyalty, promoted repeat customers and improved sales.
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InternshipTunetech Borehole Drill Jul 2011 - Dec 2012Completed work according to schedule and helped struggling team members.Monitored daily operations and made adjustments to production line where necessary.Closely inspected parts for cleanliness and freedom from contaminants.Assisted technicians in machine handling and set up.Reported back to instructor to receive day-to-day tasks and responsibilities.Helped with administrative support by managing incoming calls, coordinating files and sorting mail.Interacted with customers by phone, email or in-person to provide information.Answered incoming telephone calls, took down messages and provided information.Monitor projects using knowledge gained, to put together recommendations for issues.
Emmanuel Ajala Education Details
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Data Analytics -
Vephla UniversityData Analytics -
Ekiti State UniversityHistory & International Relations
Frequently Asked Questions about Emmanuel Ajala
What company does Emmanuel Ajala work for?
Emmanuel Ajala works for Guaranty Trust
What is Emmanuel Ajala's role at the current company?
Emmanuel Ajala's current role is EXPERIENCED CUSTOMER SUCCESS ANALYST|CERTIFIED DATA ANALYST |PROFICIENT IN ADVANCED EXCEL |DATA VISUALIZATION |POWER BI | SQL | TABLEAU | TRANSFORMING DATA INTO ACTIONABLE INSIGHT.
What schools did Emmanuel Ajala attend?
Emmanuel Ajala attended Vephla University., Vephla University, Ekiti State University.
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Emmanuel Ajala
Abuja -
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Emmanuel Ajala
Executive Virtual Assistant | Admin. Support Specialist | Operations Assistant | Data Entry Analyst | Streamlining Operations For Busy Executives, Business Professionals & TeamsLagos State, Nigeria
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