(i) Actively monitored all incoming calls using monitoring platforms. (ii) Managed support calls/emails and provided first line troubleshooting assistance to clients. (iii) Successfully trained in public relations and customer care.(iv) Successfully served as an assistant team leader on allocated duties. (v) Successfully trained as an online Call Centre Agent, supporting mobile phone connectivity services. (vi) Customers’ records keeping and management. (vii) Assisted customers to connect to the upgraded 5G QLink Wireless services. (viii) Troubleshooted network connectivity issues affecting customers in the various states of America and offered solution. (ix) Followed up customers’ pending shipping requests and made new orders as well as replacements. (x) Handled inbound calls and made follow up calls to customers on the company’s services and promotions. (xi) Delivered high quality and excellent customer support through the online QLink Wireless platform.

(i) Actively monitored customers’ live networks in real time using monitoring tools and logging any noted faults immediately. (ii) Managed support calls/emails and provided first line troubleshooting assistance to clients whose networks link to Vodacom Business Kenya. (iii) Trained in public relations and customer care. (iv) Customers’ records keeping and management. (v) Troubleshooted on various network platforms i.e. MPLS, VSAT, INTERNET and IPLC through connection to the routers, switches and servers. (vi) Maintained and implemented network systems as well as monitoring. (vii) Successfully provided technical support to Vodacom Systems. (viii)Successfully and actively monitored customers’ links on inter-mapper and cacti, and opened trouble tickets to follow up on any service affecting faults. (ix)Successfully closed all the opened tickets and shared Reason For Outage once the fault was resolved.