Emmanuel Amboya Email and Phone Number
As a highly proficient and seasoned professional, I bring extensive expertise across various domains, excelling in sales, customer service, customer relations, and content moderation. My professional journey reflects demonstrated experience in both technical and customer service roles, showcasing an inherent ability to meticulously follow and provide instructions and guidelines. I remain dedicated to ensuring strict adherence to established policies, practices, and procedures in the completion of work assignments, believing that the key to success lies in an outstanding work ethic, meticulous attention to detail, an impeccable customer service record, and a positive work attitude.In my role as a results-oriented vehicle salesman, I contributed my skills and dedication for over 3 years in a prominent Hyundai car dealership. This experience honed my ability to drive sales and deliver exceptional customer service.During my time as a Business Process Delivery Associate at Accenture, I specialized in evaluating applications on the client platform. My primary objective was to enhance the visibility of high-quality apps and offer valuable feedback to stakeholders. This role, spanning almost a year, not only enriched my professional experience but also deepened my technical proficiency.During my nearly 2-year tenure as a Customer Support Specialist at Peak Outsourcing, I assumed a multifaceted role involving various tasks such as managing emails, handling inbound and outbound calls, resolving technical issues, addressing queries, providing solution recommendations, and guiding users through product features. Throughout this experience, my unwavering dedication to delivering exceptional customer support consistently resulted in a track record of service excellence.Continuing to broaden my skill set, I fulfill the role of Discord Moderator for both FourThirtyThree Inc and Delabs Games, where I am deeply engaged in moderating and supporting players within gaming communities. With a rich background spanning 5 years, I've contributed to a community of nearly 50,000 members. Additionally, I've recently taken on the responsibility of a web3 community moderator, seamlessly integrating web3 components into a server with over 40,000 members, a role I've embraced for the past 1 year and 5 months.With a proactive and collaborative approach, I bring a positive attitude and eagerness to tackle tasks. In my previous roles, I consistently sought opportunities to contribute, reflecting my dedication.
Delabs Games
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Web3 Community ModeratorDelabs Games Mar 2023 - PresentPhilippinesEngage in the moderation process by either moderating or removing messages, and when necessary, banning users who attempt to cast the server in a negative light. Actively participate in enforcement initiatives to ensure adherence to established rules and regulations within the community. Take on the responsibility of resolving any issues that may arise within the server, contributing to a positive and harmonious environment. Additionally, provide valuable feedback on the ongoing activities and interactions within the server, fostering continuous improvement and a seamless user experience.- Moderate designated channels.- Answer questions that the community has.- Monitor channels for latest updates.- Keep conversations active in the Discord at all hours.- Help calm down community concerns with floor price.- Record and report any CS issues with the game or our NFTs.- Help mitigate situations where community members are disputing.- Deal with trolls that enter the Discord server.- Play community games with the Discord Members- Help facilitate Discord community events.- Encourage users in the Discord server to join AMAs.- Handle CS tickets and forward tickets to the Community Managers that require anything for thedevelopment team to check and confirm.- Report all tickets and incidents in the Moderator Google Sheet. -
Community Moderator4:33 Creative Lab (네시삼십삼분) Dec 2017 - PresentPhilippinesUndertake the responsibility of moderating or removing messages, banning users whose intent is to cast the server in a negative light. Actively engage in the implementation of enforcement activities, ensuring strict adherence to established rules. Proactively address and resolve any issues that may arise within the server environment. Provide constructive feedback and insights on the occurrences and dynamics within the server, contributing to the continuous improvement of the community's overall experience.-Maintaining a fast-paced, high performance work environment.-Respond to requests from players in a timely manner and am adept at prioritizing multiple ongoing projects. -Duties involve providing discussion topics, encouraging participants to share, removing unrelated or inappropriate content, answering questions defining group boundaries and rules, and updating the platform.-Authority to decide what information is approved or removed. -
Customer Support SpecialistPeak Outsourcing Jul 2022 - Feb 2024Communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review. -Deliver customer-centric care via phone, chat, or email interactions with customers that drives customer satisfaction.-Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.-Document customer interactions through the ticket management system.-Establish relationships and trust with customers during interactions.-Provide basic training to customers that may require a how-to session and walkthrough. -Troubleshoot integrated products with customers to isolate issues to root causes.-Manage situations that require real-time solutions and setting clear expectations on resolution plans.-Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics. -Document product knowledge solutions when applicable.-Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses.-Perform additional duties as required. -
Business Process Delivery AssociateAccenture Jun 2021 - May 2022PhilippinesTo evaluate apps existing in the client platform to ensure that quality apps are made more visible in the platform, and provide insightful feedback that will benefit our stakeholders.By ensuring that I am able to fulfill my main duties I am able to provide expected performance from my end.-Working towards creating a positive environment and improving user experience online. -Managing and safeguarding content effectively on digital platforms.-Responding to user inquiries with high quality, speed, empathy, and accuracy. -Understanding and remaining up-to-date with client policies and guidelines. -Resolving inquiries according to defined policies and procedures.-Fulfilling base productivity and quality requirements. -
Sales ConsultantHyundai Motor Company Aug 2018 - May 2021Cabanatuan, Central Luzon, PhilippinesResponsible for selling cars, trucks, and vans for personal and commercial use. Duties include meeting with customers to discuss their needs, promoting sales offers in the dealership and participating in test drives with interested customers.-Maintained daily sales records and sent daily/weeklyreports to the manager.-Created promotional marketing strategies-Developed strong customer relationships.-Communicating with customers via email, telephone,and in person.-Suggesting suitable vehicles based on customerneeds.-Arranging test drives and accompanying customers onthese tests.-Negotiating the final price for the sale.-Selling accessories or other services once a vehiclehas been chosen.-Completing the paperwork for each sale.-Helping to increase the customer database andprospect potential sales.-Liaising with the service team to ensure sold cars areprepped to a high standard and are ready fordelivery within the agreed timescale. -
It StaffLocal Government Unit Of Santa Rosa, Nueva Ecija Nov 2017 - Mar 2018Santa Rosa, Central Luzon, Philippines544 hours of internship as an IT Support covered all the technical and software difficulties in the Treasurer's Department at the Local Government Unit.
Emmanuel Amboya Education Details
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Information Technology
Frequently Asked Questions about Emmanuel Amboya
What company does Emmanuel Amboya work for?
Emmanuel Amboya works for Delabs Games
What is Emmanuel Amboya's role at the current company?
Emmanuel Amboya's current role is Versatile Professional: Experienced Customer Support Specialist Proficient in Discord Moderation and Extensive Remote Work Background.
What schools did Emmanuel Amboya attend?
Emmanuel Amboya attended Nueva Ejica University Of Science And Technology.
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