Emmanuel Baba Anaba Email & Phone Number

1. Head of Operation-Energy Efficiency Inspection and Enforcement-Takoradi port / Associate Programmes Officer /Energy Efficiency and Compliance Officer, Energy Commission – Takoradi Port (Ghana)- July 2020 till dateDuties include: Manage and lead Energy Commission operations at the Takoradi port. To enforce the ban on incandescent filament bulbs, used refrigerating and air conditioning appliances (L.I-1932). Enforce standards and labelling of new fridges, air conditioners, solar modules and energy saving lamps imported into the country (LI-1815, LI-1958 and LI-2353). Carry out inspection on export of charcoal-from production point to the exit at the port. Conduct market surveillance within the western region enclave on regulated appliances under L.I-1958, L.I-1815 and L.I-2353.2. Energy Efficiency and Compliance Officer, Energy Commission – Tema Port (Ghana)- 2017- July 2020Duties include: To enforce the ban on used fridges and air conditioners (L.I-1932). Enforce standards and labelling of new fridges, air conditioners, solar modules, energy saving lamps imported into the country (LI-1815, LI-1958 and LI-2353). Carry out inspection on export of charcoal-from production point to the exit at the port.3. Millicom Ghana Limited (Tigo Ghana)(a) Training Facilitator [May 2016 – 2017]Duties include: Facilitates training for both new recruits and existing internal staff and other dealer partners; Some of the trainings facilitated include those on products, services and systems interface training, customer experience, consultative selling, grooming and leadership. Prepares and organizes for all logistics and materials needed for training Ensure consistent evaluation of training programs using appropriate data analysis tools, identify weaknesses and make recommendations.(a) Store/ Branch Manager• [January 2014 – April 2016]Duties included:• Contributing to Tigo’s strategic goals• Continually improving the present (and future) performance of Tigo Ghana• Creating team spirit based on the Tigo Values• Stimulating innovation and consumer focus throughout the operation• Monitoring of day-to-day service delivery by Customer Service Executives and coaching, aiming for compliance with set targets and service excellence in order to achieve high customer satisfaction levels.(b) Customer Operations – (Tigo Customer Advisor) [ March – December 2013]Duties included: Providing exceptional customer experience to subscribers Introducing, explaining and cross-selling of company’s products Writing and submitting daily reports