Provide excellent customer service to TTC passengers, both in person and over the phone.• Respond to passenger inquiries regarding TTC services, routes, schedules, fares, and policies.• Assist passengers with the purchase of fares, including tokens, passes, and PRESTO cards.• Address and resolve customer complaints, concerns, and issues in a professional and timely manner.• Provide accurate and up-to-date information on service disruptions, delays, and alternative routes.• Maintain a comprehensive knowledge of TTC routes, schedules, and fare structures.• Handle cash transactions, reconcile cash floats, and maintain accurate records of fare sales.• Process lost and found items and assist passengers in retrieving their lost belongings.• Collaborate with other departments and personnel to resolve complex customer issues.• Stay informed about TTC policies, procedures, and updates to effectively communicate with passengers.• Continuously strive to improve customer service by identifying areas for enhancement and providing feedback.

Assist in coordinating meetings with top management and employees, raise payment for overtime staff, collate new employees' account details to the payroll list, verify and upload key compliance documents on the mini-portal, advise specific team members on expired key documents such as RTW and DBS, regularly check with all agency staff on the contract manager to ascertain their welfare/challenges to strengthen staff retention strategies, communicate and follow up with booked agency staff on any week on duty, utilize OOH shift opportunities, create new opportunities by contacting new or existing care homes for candidate's placement within the contract, maintain new and existing relationships with care home managers to avoid last-minute cancellations of shifts/candidate rejection, and create a learning plan for various sections of the business and practical issues resolution.Ensure compliance with labor regulations, perform other duties as assigned by the Unit Head, respond swiftly to shift opportunities from clients and fulfill company hourly targets/revenue, and liaise with colleagues across functions/subsidiaries to work collaboratively towards achieving the overall HR strategy of the Group.

Posting job advertisements to job boards and social media platforms.Screening potential employees' resumes and application forms to identify suitable candidates to fill company jobvacancies.Organizing interviews with shortlisted candidates.Preparing and sending offer and rejection letters or emails to candidates.Coordinating new hire orientations. Responding to staff inquiries regarding HR policies, employee benefits, andother HR-related matters.Assisting in talent acquisition and recruitment processesMaintaining properly filing of all client’s information and projectsPerforms ad-hoc administrative duties when necessaryEnsure compliance with labor regulationsPerforms other duties as assigned by the Unit HeadRespond swiftly to shift opportunities from clients and fulfill company hourly targets/RevenueLiaise with colleagues across functions/subsidiaries and work collaboratively to achieve overall HR strategy of theGroup.Assist in coordinating meetings with top management and Employees Raise payment for overtime staffCollate new employees’ account details to the payroll listVerify and upload key compliance documents on mini portalAdvise specific team members on about to or expired key documents (RTW, DBS)Regular check with all agency staff on the contract you manages to ascertain their welfare/challenges to strengthenour staff retention strategiesCommunicate and follow up with booked agency staff on any week on duty and also utilize OOH shift opportunitiesCreate new opportunities by contacting new or existing care homes for candidate’s placement within your contractMaintain new and existing relationships with care home managers to avoid last minute cancellations ofshifts/candidate rejection etc.Create a learning plan for various section of the business and effective issues resolution

With over 6 years of hands-on experience in electrical wiring and installations, I specialize in delivering safe, efficient, and reliable solutions for residential and commercial clients. As the founder of Office360kitz Ltd, I’ve successfully managed projects for notable clients such as 54Gene Inc. and Stack Diagnostics, handling everything from complex wiring systems to full-scale electrical upgrades. I’m committed to maintaining high standards and ensuring each project meets client specifications and safety requirements.

Job advertisements, screening resumes, organizing interviews, sending offer and rejection letters, coordinating new hire orientations, responding to employee inquiries, assisting in talent acquisition, promoting HR programs, developing HR policies, managing performance and talent, drafting letters, enhancing job satisfaction, ensuring compliance with labor regulations, supporting the development of presentations, liaising with colleagues, and maintaining proper filing of information.

TALENT ACQUISTION & MANPOWER PLANNING • Recruitment processes (Conduct Interview and screening calls, administer tests etc)• Prepare recruitment summary after interview has been conducted, recommendation to Management Board• Onboarding and Orientation of newly hired staff• Leave Management• Employee records management• Process ID cards and work tools for new staffEMPLOYEE ENGAGEMENT & RETENTION• Worked on Staff data base for Employee Birthday and Anniversary for the month• Coordinate meetings with top management and Employees• Organizing Wellness Day• Conduct survey to get Employee of the month• Introduction of new hire.• Overseeing Mentors and mentees Scheme • Share gift to employees for game or puzzle won LEARNING & DEVELOPMENT• Facility management• Handle the logistic for training• Collate training interventions to address gaps identify skills gap• Handle the planning and coordinating of training programs.• Making name tags for training • Preparing different training for staff, making and documenting seminar or workshop pamphlet• Conduct post-training and development programs to ensure feedback and observation from participants are properly documented and reported.• Provide support in the delivery of learning and development programs.COMPENSATION & BENEFITS• Welfare and benefits administration• Processing leave allowance, gratitude payment for employees-based request.• Ensuring all staff are provided with monthly data and airtime.• Raise payment for overtime staff• Collate new employees’ account details to the payroll list• Employee recommendation ADMINISTRATIVE DUTIES• Maintaining properly filing of all client’s information and projects• Performs ad-hoc administrative duties when necessary

• Strengthened the organization’s communication culture by attending to all incoming calls, managing social media accounts, taking messages, sorting email inquiries, and redirecting calls to the appropriate unit.• Performed secretarial duties by taking minutes of meetings, overseeing internal and external events, and providing administrative support to the sales reps and property managers.• Improved the firm’s filing system by arranging and sorting files to make correspondence accessible.• Took stock inventory and fixed office equipment when necessary.

• Improved operations by assisting in setting up an effective supervisory unit that oversees employees,• Monitored inputs into the implementation of basic education in the State.• Promoted transparency through periodic progress reports on the implementation of the Universal Basic.• Posted and deployed staff, including inter-state transfer for staff.• Performed human resources functions such as approving leaves and annual vacation.• Coordinated and supervised teaching and learning in Public Primary Schools.