Customer Care Officer
Current- Provide first-level customer support, identified customer needs, and directs them to appropriate departments, ensuring timely resolution. - Consistently maintain a high level of customer satisfaction, with a focus on banking processes and procedures. - Resolve conflicts and manage complaints, achieving a 98% customer issue resolution rate within the first point of contact. - Handled inquiries on consumer banking products and services, ensuring customers were fully informed of available options. - Play a key role in client reception, ensuring smooth and efficient service flow. - Collaborate with team members to improve overall branch operations and customer satisfaction. - Opening and reviewing customer accounts in compliance with regulations. - Addressing customer inquiries and resolving issues effectively. - Processing requests for services like cheque books and debit cards.