Emmanuel Bednarowicz Email & Phone Number

06.2018 to date : new role within Ricoh Europe !!!06.2017 to 05-2018 : Annuity & Contract to Cash Director, Ricoh France Rungis.Primary mission: Ensure and control Annuity invoicing.Manage business Analyst team in order to improve invoicing, reduce Credit & Rebill ratio, ensure specific customers invoicing, control first billing period. Automatize and reduce non added value tasks to enhance efficiency. 04.2014 to 05.2017 : Service Business Development Director, Ricoh France Rungis.Primary mission: enhance all service activities by implementing new tools and processes. Facilitate business relations with Ricoh Europe and other Operating companies. Provide all technical KPI and products or customer profitability calculation.Participate to annual European Service Directors Meetings01.2011 to 03.2014 : Production Printing Technical Support Manager, Ricoh France Rungis.Primary mission: coordinate technical support for all Production Printing customers.Facilitate business relations with new internal and external contacts (marketing, before-sales, sales, logistics ,customers, partnerships) Enhance my knowledge of company tools.07.2003 to 12.2010 : Production Printing Training Manager, RG2S Massy (91) and Group HR Academy RICOH France, Rungis (94).Acquired profit centre management skills and implemented the new organisation following the merger (RG2S) ,developed innovation abilities and anticipated the needs for new organisation by creating the production Printing Training department.11.2001 to 07.2003 : Technical Trainer, RICOH France, Company Headquarter Clamart (92)Acquired teaching techniques/skills, and developed the will to pass on information and knowledge. 02.1999 to 11.2001 : Customer Service Manager, RICOH France, Company headquarter Clamart (92) 02.1995 to 02.1999 : High Volume After Sales Field Engineer, RICOH France Toulouse agency Toulouse (31)

Listed skills include Gestion De Projet, Management, Customer Service, Formation, and 1 others.