Franchise Manager at Famousbrands. Brand Custodian for Leading Brands in the Free State and Northern Cape region.

• Reporting to the Area Manager, Managing the Restaurant in General and leading the Restaurant Management and team• Managing the restaurant finances and budgets • Attending scheduled courses and compiling Weekly, Monthly and Annual reports • Executing handover procedures and providing Team Training • Handling grievance procedures as well as Conflict Resolutions• Attending and Conducting Disciplinary enquiries (both Initiating and Chairing) and meetings• Ensuring that sufficient stock is ordered and received through and by assistant managers • Managing of labor schedules as well as the equipment• Drive people Capability through recruitment, EVP and diversification• Handling of minor HR matters• Handling customer related matter as well as follow up’s • Following up on quality products and that cleanliness is maintained • Drive operational execution according to brand expectations• Following up on Shift scheduling• Responsible for Management and team member leave as well as policy management • Asset management • While in franchising my responsibilities included operations across 3 stores with a total of #220 employees • Develop and implement strategies to improve and drive business performance across the systems • Direct management (Assistant managers and supervisors) and indirect management of their team members• Drive strategic operations projects • Manage cross functional relationships and support cross functional projects and new product development • Monitor and drive KPI’s including operations, sales, people and profit measures and provide strategic support to management team to improve • Planning and organizing • Ensuring that the company code of conduct is adhered to and maintained

• Forecasting and generating revenue and ensuring monthly budgets are met • Sales reports • Stock Control via recons on a daily basis• Ensure food & beverage costs are on par and that food displays in buffet restaurant are up to standard • Ensure that all policies and procedures are adhered to and are in place • Staff grooming• Ensure proper succession planning is in place • Overall productivity of waiters and bartenders• Quarterly appraisals for duty managers, supervisors and junior staff • Chairing and initiating of disciplinary enquiries• Staff recruitments and selections • Coordinating of conference functions • DPH (Drinks per hour) reports updated daily, Monthly and Annually • Ensuring smooth running of daily operations • Presenting quarterly financial reviews to board of directors • Controlling target margin and staff costs vs. departmental profits Additional Duties: Acting Deputy General Manager for duration of May 2013- February 2014 Ensuring conference Centre is prepared to standard of HLM/ Windmill Casino Ensuring that banqueting staff is scheduled accordingly for functions  Ensuring that food and beverage cost of sale is on par  Ensure the smooth running of operations on the complex Ensuring that cleanliness is being maintained as per HLM Standards  Drinks displays are in orderly fashion inside fridges and storages  Ensuring that policies and procedures are being adhered to  Planning and forecasting budgets for the following season  Maintaining a good business relationship with the client (Windmill Casino) Presenting quarterly and yearly financial reviews

• Staff recruitment, screening and selections • Ensuring hassle free operations through monitoring performance on K-Log systems; advice's on staff attendance • Checking on productivity reports and reporting any changes via record email • Ensuring all administrative work relating to HR is forwarded to the relevant HR persons/department, i.e. Payroll, Time Sheets, Disciplinary actions, Sick and annual leave.• Daily submission of all ADT (Authority to debit) forms and back up documents for cash as well as stock shortages signed my employee.• Get client (GRCC) to sign off financial documents • Daily shift reports to the site manager and client with regards to operations • Client to authorize and sign off all monthly roasters as well as ensuring that all inductions and trainings are accommodated with minimal disruptions to the daily operations • Ensure complete adherence to contract agreement at all times • Initiating and Chairing of disciplinary inquiries

• Stock Controlling and ordering • Book keeping • Function hosting • Marketing • Staff Management