1. Conducting comprehensive testing and analysis of front-end web applications to ensure functionality, usability, and compatibility across different devices and browsers.2. Designing and implementing the front-end components of chat interface, integrating it with back-end systems, and conducting user testing to ensure a seamless user experience.3. Collaborated with UX designers, product managers, and business analysts to translate user stories into functional software… Show more 1. Conducting comprehensive testing and analysis of front-end web applications to ensure functionality, usability, and compatibility across different devices and browsers.2. Designing and implementing the front-end components of chat interface, integrating it with back-end systems, and conducting user testing to ensure a seamless user experience.3. Collaborated with UX designers, product managers, and business analysts to translate user stories into functional software features.4. Supported live environments, troubleshooting issues, and ensuring system availability and reliability.5. Worked with structured data formats like JSON and XML, ensuring accurate data processing and exchange.6. Contributed to the documentation of code and development processes, improving project transparency and knowledge sharing. Show less

• Collaborated with the Finance Systems & Process Manager to retain integrity, control, and develop further solutions to support the business by achieving its targets as efficiently as possible. This resulted in the identification of KPIs with clear objectives and consistent monitoring of these KPIs.. Conducted in-depth financial analysis, including trend analysis, variance analysis, and forecasting, resulting in improved budgetary planning and cost optimization.• Successfully… Show more • Collaborated with the Finance Systems & Process Manager to retain integrity, control, and develop further solutions to support the business by achieving its targets as efficiently as possible. This resulted in the identification of KPIs with clear objectives and consistent monitoring of these KPIs.. Conducted in-depth financial analysis, including trend analysis, variance analysis, and forecasting, resulting in improved budgetary planning and cost optimization.• Successfully implemented a new data extraction and manipulation process, resulting in a 50% increase in efficiency and accuracy of managed information reporting for internal and external customers.• Utilized advanced Excel skills, including V Lookups and Pivot Tables, to analyse and manipulate large sets of data, leading to a 20% increase in pay calculations for sales teams.• Developed and administered a BI tool that was user-friendly, automated and streamlined the data analysis process. This improved the efficiency of the finance team and provided timely insights to the business.• Produced regular BI reports and charts that communicated trends within the data. These reports were well received by colleagues and managers and were used to drive key decisions.• Developed and maintained strong working relationships with internal departments, leading to improved cross-functional collaboration and efficiency.• Acted as a problem solver and communicator, providing quick resolutions, and keeping users updated. Show less

• Established and maintained relationship with key priority customers from different cultural backgrounds, paving way for future deals and sales.• Consistently demonstrated excellent communication skills, both written and verbal by presenting data driven insights to internal and external stakeholders.• Utilize Excel skills, including V Lookups and Pivot Tables to developed and maintained monthly revenue reports, providing valuable insights to sales teams, and informing strategic… Show more • Established and maintained relationship with key priority customers from different cultural backgrounds, paving way for future deals and sales.• Consistently demonstrated excellent communication skills, both written and verbal by presenting data driven insights to internal and external stakeholders.• Utilize Excel skills, including V Lookups and Pivot Tables to developed and maintained monthly revenue reports, providing valuable insights to sales teams, and informing strategic decision-making.• Represented the customer service team at internal reviews and meetings across departments.• Engaged with customers in a friendly yet professional manner. Show less