Dynamic and motivated bilingual IT Professional with a solid background in providing comprehensive technical solutions and training for Apple customers related to the operation, maintenance and repair of iOS devices, including iPhones, iPads and iPods. Highly organized and dedicated professional with additional skills covering website maintenance, sales and marketing and delivering engaging product demonstrations. Master troubleshooter, proficient in determining system requirements and resolving technical issues quickly. Academic achievements include a Bachelor’s degree in Information Technology in addition to an Associate degree in Civil Engineering. Outstanding communicator with a strong work ethic who functions at a high level working independently or as part of a collaborative team effort.