• Ensuring that adequate Internet bandwidth is supplied by ISP, adequately monitored, and appropriately utilized on site. • Maintaining active directory user accounts and resolving issues affecting users.• Conducting regular systems backups for all company server systems and data. • Monitoring network performance and investigate any instances of packet loss or unusual latency to ensure that there is adequate network bandwidth for Mine Operations as well as day-to-day business operations within Mabiza.• Administration of Windows Servers, Exchange mail server, and Pronto Server.• Maximizing network performance by monitoring performance, troubleshooting network problems, and outages; scheduling upgrades. • Designing network diagrams and Infrastructure plans for optimal network performance. • Providing technical support for Box. • Monitoring network performance and internet usage by employees. • Applying organization code of conduct on ICT usage protocols in the work environment. • Conducting user training to the employees when need arises. • Collaborating with Finance team in the evaluation of IT products and services by suppliers. • Suggestion of cost-effective IT initiatives and computer networking tools. • Fostering and maintaining cordial relations with IT service providers and vendors.• Ensuring the company is using fully licensed computer software packages. • Ensuring the company’s ICTs and other related technologies comply with ZICTA guidelines.

• Managing VPN• Desktop user Support• Liaising with our ISP to resolve all Internet related problems• Maintenance of LAN and Cisco routers and Switches• Implementation of IT policy and monitoring SLA with ISP• Administration and management of Active directory on Windows Server 2012• Installation & Configuration of Windows Operating System (Both Server & Client Editions)• Installation of all application packages and antivirus on client machines• Installation of Pervasive SQL and Pastel accounting Package (Server & Client) • Email accounts configuration on PCs, Smart phones, & I pads• Resolving all I.T related problems in all our branches countrywide

• Troubleshooting and maintaining both local and wide area networks.• Administration and management of Windows server 2003 system.• Installing and upgrading of software such as Windows server 2003, Xp, Vista, Windows7, Linux.• Managing all active directory members such as users and computers.• Managing Microsoft exchange and all e-mail related activities.• Installing and maintaining the Legal Manager (software developed by Oribicom and used by legal firms).• Planning, designing and implementing Local area networks for various clients.• Mounting of network cabinets, cabling and terminating into patch panels. • Installation of Wi-Max Motorola radios for Internet connection.• Configuring and managing routers and switches (Cisco equipment inclusive).• Hardware maintenance and repair for Laptops, Servers, and Desktops.

• Installing, configuring and testing operating software, software applications and software upgrade.• Troubleshooting, monitoring and maintaining computer systems and network connections ( LAN and WAN)• Data entry and verification for various projects. • Interacting with members of staff to asses technical needs and deriving the best solutions.• Carrying out all repair works on printers, desktops, server systems and laptops.• Ensuring that exchange and all e-mail related issues were in order.• Adding new machines to the domain as well as creating user account for new staff on windows server 2003 system.• Attending to calls from members of staff pertaining to desktop related problems and giving desktop support via the phone.• Ensuring the smooth operations of all desktop applications in all departments.• Seeing to it that all I.T operations were in order and in compliance to the CARE stipulated I.T policies.