Emmanuel Cruz, Bims Email and Phone Number

Sr Analyst Business System• Provie clients or management with valuable information that they can use to improve processes, operations, and business practices.• Main duties include identifying, gathering, analyzing data, and making their insights accessible to the company through easy-to-understand graphs, charts, tables, and reports.• Analyze business processes.• Identify, evaluate. Implement systems and procedures to meet users’ requirements.• Create written users’ requirements for developers or integrators of less complex projects.• Assist in the development of systems documentation and training materials as well as training process.

·        KPIs and MOBs measures and data documentation responsible.·        Compensation program reporting.·        Business Intelligences Site implementation.·        Operational Daily meetings and presentations.·        Share Point Management. ·        HUMAN Capital support ·        Project Management Team Support.·        Educate personnel on good documentation and reporting practices.

• Manage and oversee audits, ad hoc and referrals, and all associated systems and policies. • Perform complex claims analysis to identify trends and root causes of payment inaccuracies. • Lead production and quality metrics and define turnaround times to achieve on an ongoing basis. • Ensure all audit results are supported by documentation, contract, state, and client compliance. • Document, submit, and communicate audit findings according to specific, standard practices for the client. • Understand all payment methodologies and claim benefits to calculate and forecast overpayments.• Monitor, maintain, troubleshoot, and upgrade databases and spreadsheets. • Assess and prioritize any issues impeding the progress of goals and recommend solutions to meet and exceed expectations to upper management. Collaborate with all internal and external parties involved. • Organize, plan, and track priorities to ensure financial accuracy and client service level commitments.• Document customer requirements, analyze data, and research relevant systems to resolve issues such as contract documentation discrepancies and errors. Support the overall team objectives. • Discover new opportunities in data to create reports and present process improvements.

• Collaborated with insurance companies, providers, members, and collection services to settle claims. • Worked with calls, claims, and provider associates to research and discover the resolution to a pending call. • Understood defined parameters, work expectations, quality standards, priorities, and timing. • Established policies, practices, and guidelines with minimal opportunity for deviation. • Managed claims operations that involved customer contact, investigation, and settlement of claims for and against the organization. Made significant decisions that affected the overall business. • Approved all claim settlements both for and against the organization. • Performed basic administrative, clerical, operational, customer support, and computational tasks.

• Executed activities related to supply chain functions. Ensured daily targets were met and maintained quality per service level agreements (SLA) and key performance initiatives (KPI) operational metrics.• Received, gathered, analyzed, and validated incoming requisitions for order placement. • Managed and monitored active and inactive overdue claims. Reviewed and released assigned part order requisitions utilizing the client SAP System.• Oversaw and addressed the complex part order requisitions to provide guidance and direction to team members. • Analyzed, organized, and prioritized corrective actions and posted order status in the client’s internal system. • Evaluated client requirements and monitored, deployed, and communicated delivery schedule. • Monitored inventory levels and reports on parts storage placed into the inventory system. • Led Back Order and Critical Part Reporting. Maintained communication with clients and suppliers.• Documented data findings and created comprehensive reports to provide updates to the supply chain manager.

• Planned and purchased parts to ensure adequate meeting turnaround time for customers.• Controlled inventory levels by ordering the accurate mix of parts by considering the level of customer input and the vendors’ lead times. • Acted as a liaison with vendors to follow up on the delivery status of purchases and expedited deliveries via phone calls outside of working hours when necessary.• Sourced and developed a pool of alternative vendors to purchase stocks to reduce costs and lead time. • Oversaw all stages of materials planning and procurement. Participated in the entire project life cycle. • Generated daily shortages, WIP, and inventory reports for materials planning, forecasting, and purchase. • Monitored and tracked production activities and coordinated assembly and shipments. • Identified slow and redundant stock to ensure stock levels are consistently maintained at optimum levels. • Assisted in achieving new monthly times record $137M sales for Global and P.R.E. Operations. • Supported customer services with billing clarifications and the current availability of inventory.

• Managed corporate accounts to create and modify profiles to ensure customer satisfaction.• Analyzed billing and taxes for small and global Mobility Accounts. • Collaborated with customers on business needs and goals. Provided, trained, and educated on customized services. Supported deployment, implementation, and evaluation of services. • Provided technical support for services, devices, and programs in the mobility division. • Coordinated logistics for equipment, accessories, and materials orders.

• Prepared monthly data analysis for sales, services, clients, payroll, marketing, and progress reports. • Ensured enterprise's goals were achieved through coaching, educating, and training personnel. • Represented the program as a spokesperson before clients, conventions, exhibitions, and presentations. • Oversaw $2.1M yearly for the financial liquidity of the enterprises and worked directly with the Executive Director. • Managed the $7.2M investment of the project composed of various clients in Puerto Rico.• Adapted and guaranteed the operation of the nine subsidiaries according to government regulations and authorizations for a private enterprise. Generated 350+ jobs.• Managed records and reports of customer requests, contracts, payments, activities, calendars, and social media networks tools such as Facebook, Google+, LinkedIn, Twitter, Hoot Suite, Tumblr, and RSS feeds.• Supervised phone and in-person communication and service and ensured the customer's satisfaction.• Led and followed up on marketing proposals (announcements, exchanges, auspices, services, and others) to ensure budget, income, and affiliates' compliance. • Monitored sales and marketing goals were reached and duties completed for each specific enterprise's requests, contract, and project plan. Empresas Municipales is composed by;* Luis A. Santiago Conventions Center* Baños de Coamo Hotel* Coamo Thermal Springs Waters * Aquaventura Water Park * Empresas Municipales Security Services * Matenimiento y Ornato* Todo Deportes (Sports Accesories Store)* Yogen Früz * Teatro Hollywood (Theater & Cinema)

• Worked as a public speaker and educator of Supplementary Educational Services (SES). • Planned with school principals for effective SES implementation and monitored federal law enforcement.• Identified school leaders as School Supervisors at each school for the recruitment and tutoring. • Managed and supervised the hiring and budget for services, payments, payroll, tutoring, and recruitment. • Provided coaching, training, and continuous education for teachers, parents, and other employees. • Controlled material logistics and buying process, supervised, and monitored services, provided recommendations, and performed data analysis reports for SES main offices and the Department of Education. • Oversaw billing and closing services for each school year. Monitored each school program and completed a minimum of $100k disbursement of funds. Ensured each zone would comply with the billing quota of $2M each semester.

• Provided service and support to claims and sales departments at the call center. • Offered products, guided customers through a customized and high-quality service experience, followed up on services appointments, entered credits, and adjusted account information for accurate billing. • Analyzed current services and contracts to understand customer requirements and provided recommendations to cover all their needs. Accomplished the quotas for each month and sales projects. • Established system reports, provided technical assistance, participated in sales projects, retention, and collection programs, and managed account analysis for loss accounts.

• Analyzed, evaluated, and updated sales and operations planning for demand and product dispatch. • Directed the distribution and logistics team to ensure completion of accurate schedules and dates were met and in compliance with institutional objectives. • Documented and organized the copies of daily circulation for the historical library. • Ensured the correct identification of materials, products, and serial numbers to comply with the regulations of FCC, UPAGRA, communication boards, and other agencies. • Oversaw accounting and billing of distributed products and leftovers to maintain the correct inventory and monetary collection. Supervised call center services for sales, collection, and data entry.