Emmanuel David Email & Phone Number

Bridgewater, NJ

Administer JDA Arthur Planning, JDA Arthur Allocations, ANT Buyer's Toolbox, Epicor (NSB) Sales Audit, Crystal Reports Server, IBM Datastage and Autosys applications. Troubleshoot and resolve issues for business users, make enhancements, document how-to's. Create management and executive reports. Designed & implemented many of the interfaces for the JDA.

Managed the NSB Sales Audit application daily operations. Designed and implemented the interfaces for the rollout of the Datavantage Xstore POS system. Automated many manual processes to improve efficiencies within sales audit and inventory control department. Sr. SYSTEMS ANALYST- Performed the entire sales audit system configuration required to support.

Managed and upgraded Windows NT 4.0 network to Windows 2003 Small Business Server network. - Configured server with dialup Internet access, Symantec Antivirus 8.1, Veritas Backup Exec 9.0, Exchange Server, MS Office 2003. Migrated data and email to the new server.- Installed Tape drive, CD burner and configured Backup Exec for automated backups..

Performed a variety of in-house projects ranging from network management, report development, product development, technical writing and optimizing processes.- Implemented WhatsUp Gold (Network management and monitoring program) to monitor 1000+ customer routers. Used SNMP to monitor disk space, exchange queues, network utilization and other thresholds..

Team member that developed the report engine that produced affirmative action documentation. Optimized and simplified report generation that resulted in a big performance boost.- Designed and developed asynchronous report engine using C#, Crystal Reports 9.0, MS SQL Server 2000 and the.NET framework to generate PDF reports.- Optimized reports and trained.

Developed electronic documentation authoring system and wrote documentation for new help desk that could be published on the web and used multimedia to reduce training time.- Interviewed knowledge experts, documented solutions, classified findings in an Access database.- Generated HTML documentation from database to the intranet using VB6 application.

Developed database driven system for remotely accessing disaster recovery documentation.- Developed disaster recovery documentation for Novell, NT and Unix systems.- Developed ASP and Crystal Reports front end to access disaster recovery information from home.

Worked with the Pegasystems consulting team to implement the Pegasys CRM application and developed procedures that resolved day-to-day problems.- Gathered requirements, documented functional specs and data dictionary components.- Developed import scripts to load data from FTP feeds using Oracle SQL*Loader. Developed stored procedures to perform nightly.

- Clarify CRM implementation team member that evaluated, selected and implemented the package.- Department VAX system administrator / programmer.- Integrated Clarify to NCR Link, Knowledge Bridge.- Created/developed email and fax programs to electronically send service requests to vendors and reduce technician phone hold time.- Developed management.

Implemented Clarify CRM Clear Support module for the help desk.- Gathered requirements, developed functional specs.- Installed Clarify Clear Support using SQL server, Actuate for Clarify reports.- Customized the system using Clarify tools, and developed integration code for CTI screen pops.