Emmanuel Dickson Email & Phone Number

Lagos State

• The main role is to keep track and monitor all of company’s employee including foreign workers, update attendance, record all arrivals and departures, gather security-related information that will affect the project and its employees.• To serve ensure that the controlroom represents itself accordingly as the liaison between the field and the management team• To ensure that the control room is responsible for centralization of all logistical problems, safety and security and to bring it to the attention of the superiors so quick for any emergency call can be made.

Nigeria

• I am adept at managing and resolving customer cases by initiating contact, offering phone support, and coordinating with external partners to meet service level agreements and deadlines. My expertise includes on-site technical assistance, where I schedule appointments, prepare necessary equipment, and ensure timely support in collaboration with external business partners.• I efficiently handle escalated technical issues by identifying escalation needs, adhering to established processes, and maintaining communication with customers, technical teams, and managers until satisfactory resolution is achieved. Post-resolution, I engage in follow-up with field engineers through calls or emails to confirm issue resolution, reopening cases if necessary to address recurring problems promptly.• My proactive approach extends to offering immediate technical support during ad hoc situations, including on-site visits or after-hours requests. I log these cases, provide the required assistance, and either close or appropriately delegate them without delay.• As an expert in technical support, I specialize in addressing complex escalated cases by assessing, resolving, or further escalating them in line with our escalation policy, ensuring continuous feedback and resolution to the customer's satisfaction.

Nigeria

Safety Officer incharge of the upgrade of the Five (5) NNPC Jetties to International Ship and Ports Facility (ISPS) Code Specification Project.

Tiamiyu Salvage Street, Victoria Island Lagos.

Ensuring that all operations of the company are carried out professionally, ensuring prompt supply of Purchase Orders to clients, identifying potential clients, taking care of staffs welfare, giving weekly reports to the CEO, etc.

Owerri, Imo State.

Educating and empowering youths on civil rights and political participation, Organizing seminars on careers, skill acquisition and youth empowerment. Review government policies and member of the foundation's strategy committee.

teaching Government at the senior secondary school, motivation and career counselor and punctuality officer.

• Ensuring that all smart phones sold through slot outlets are activated on Airtel Data Plan.• Ensuring that Sim cards are given to subscribers for free. Subscribers only pays for the data• Serving as Airtel’s data consultant across all Slot outlets in Lagos north• Collating reports of all Data MiTs under Lagos north and reporting it to the Head Office at the end of every week.• Reporting back to Airtel the complaints issued by customers as regards to network across Lagos north and beyond.• Rendering customers assistance on phone as regards to internet network and internet bundle recharge.• Ensuring that work materials is distributed to all airtel slot data MiTs across Lagos North on time.

Bachelor Of Science, Political Science And Public Administration

Activities and Societies: Winners Campus Fellowship, Association For Reproductive and Family Health.I was a student of Political Science.

Senior School Certificate Examination, Science Class

Activities and Societies: Debate group, Giant striders group of 05.Due to my eloquence and skill in public speaking I was a member.

First School Leaving Certificate, Political Science And Public Administration, Excellent.

Activities and Societies: Debate club, Friend of the Needy Club.I was a pioneer student of the school and i was the Head prefect.