Emmanuel Ebenezer Paul Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

The primary focus to service Enterprise and Strategic Growth Customers in the JPAC region. Instrumental in leading Sitecore to an unprecedented level of customer success and to scale for growth, expansion, and lifetime value within a portfolio of top tier customer accounts. As the post-sales Account Owner, Trusted Advisor, and Customer Advocate, driving adoption and transformation to ensure that the customer obtains their desired outcomes and obtains value from their investment in Sitecore’s products and solutions in harmony with their strategic business goals.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Focus on building relationships with the key stakeholders and to become the voice of customers to bring right level of focus to their needs and help remove the roadblocks from the path to their success. We aim to act as a trusted advisor to the CXOs and counsel them on future IT Strategies and Product Roadmap; While driving KPI driven Success Plans and targeted Value Adoption Assessments through continuous engagement and Business Reviews.

Kuala Lumpur, Malaysia

The primary focus of the Digital Development team is to generate demand for Oracle Cloud solutions. Continuous engagement with Marketing, Sales on proactive Campaign Initiatives.Act as the first contact for prospects of Oracle marketing campaigns. Qualifies Oracle prospects and produce quality cloud opportunities for the Oracle Sales Force. Work closely with the Inside and Field sales across all product lines for ASEAN, India and ANZ regions across Applications, Platform & Infrastructure product lines of Oracle Cloud.Applying consultative approach in understanding and analyzing clients’ needsCommunicating Oracle Value Proposition.Participating in 3-way solution's calls with Sales, Pre-Sales and Customer to progress leadsSystematically qualifying, generating, nurturing and progressing an active sales pipeline which can be readily CLOSED.

Bengaluru Area, India

As the primary hub of customer interactions, the Inbound Business Development Team is the strategic nerve center of modern customer experience. Provide a seamless experience to customers across varied environments with continuous support at every interaction point. Accumulate and analyze the customer needs and fully utilize the Voice of the Customer from social media.Responsibilities: -• Oversee smooth and efficient day-to-operations of team and managing the inbound traffic and channels.• Manage the team resource planning/scheduling, attendance & leave forecast and effective utilization of resources.• Work closely with stake holders from all levels of the organization to understand strategic goals and being receptive to new directions and supportive to management initiatives.• Convey good business practices and ethics to the team and impart the tactical plans that are in line with management’s strategic directions.• Motivate, train and align the team to ensure management’s business objectives and SLA’s are met.• Preparation of presentations for process flow and customize training for the new hires.• Address challenges, issues and sharing suggestions and alternative solutions with the team to improve results.• Drive the team towards the major focus on increasing business interactions and generate quality pipeline.Strengths:- Professional maturity, integrity, discipline and a positive attitude- Ambitious, highly motivated and self-starter- Excellent business acumen and strong written and oral communication skills- Dedicated, Customer Oriented and People relation skills- Think & Act Strategically in line with management objectives.- Good business relationship skills with the stakeholders.Projects Handled: -GCCA (Global Call Center Application) to ATG Online Web-Chat Migration-Oracle Sales Cloud LVT (Fusion CRM) & ATG – Enhancements-ATG Online Web-Chat Application to Oracle Service Cloud (RightNow) Migration

Bengaluru Area, India

The charter of the Inbound Business Development - Customer Interaction team is to generate quality pipeline for all product lines from various Inbound sources, either from Inbound interactions & Marketing activities such as events and/or online demand marketing campaigns.Responsible for the identification of relevant new business opportunities and design "go-to-market" plan to deliver measurable and significant revenues.Drive and generate quality opportunities for Oracle Sales Teams across all products lines. Continuous engagement with Marketing, Sales on proactive Campaign Initiatives.

Bengaluru Area, India

The charter of the Demand Generation's team in Market Development's is to generate pipeline for all Product lines from Marketing activities such as events and/or online demand marketing campaigns.Responsible for the identification of relevant new business opportunities and design "go-to-market" plan to deliver measurable and significant revenues.Systematically follow up on Marketing activities such as events, web casts and/or online marketing campaigns and update lead status and progress in CRM

Bangalore

Effectively managing SMB / Large Corporate Segment customer post-sales support activities throughout the Customer’s Lifecycle, from booking of the order to the delivery of Hardware. Handling executive escalations and ensuring CSAT.Coordinate with Support, Sales & various other teams to ensure the smooth delivery of orders by handling/resolving the MWD issues and maintain a satisfactory customer relationship to generate more new/repeat business opportunities.

Bangalore

Worked for a Major clients in the United Kingdom.Auditing/Validating the data for supplier utilization. Data Analysis and reporting enabling the team leaders in supplier utilization and to identify the area of improvement for the handlers to work on them. Derive the level of dissatisfaction for the vendors.