Emmanuel Ejimogu Email & Phone Number

Dubai, United Arab Emirates

• Managed between 70 - 120 Customer Service employees. That took part in COVID-19 screening of airport staffs and passengers at Dubai International Airport. This includes planning and assigning work to each employee, and.
• I Serve as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Developed, recommended and implemented strategies to improve employee work quality and speed
• Load information onto prescribed databases
• maintain complete activity logs and prepare reports
• Briefed and motivated staff to deliver daily operational requirements.

Dubai, United Arab Emirates

• Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
• Minimized accidents and near misses with rigorous health and safety training.
• Enhanced picking and packing output through targeted team coaching and feedback.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

Dubai, United Arab Emirates

• Coordinated and managed daily work activities of 3 ICT Help Desk Staff.
• Organised meetings and events guaranteeing professional results.
• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
• Cultivated and deepened relationships with customers by providing exceptional service.
• Ensured smooth service desk operations, acting as a facilitator between the customer and other support departments.

Lagos, Nigeria

*Work closely with Senior Client Services Manager, conduct regular process reviews, identifying weaknesses, and conducting on-going performance analysis*Ensure that monthly/quarterly reports to clients are accurate, relevant, produced, and dispatched in a timely manner. *Work closely with other departments to reduce the number of client reporting deadlines.

Bachelor'S Degree, Business Administration

Education record

Education record