Emmanuel Ejoh Email & Phone Number

Budapest, Hungary

• Working with Service Desk teams to manage incidents and requests on various issues and resolved in a timely manner within SLAs.
• Experience with ServiceNow, with ITIL terminology, including Incident and Request Fulfillment, Problem Mgt, Change Mgt.
• Azure AD management.
• Provide Help Desk support: back office tasks and out of hours calls and tickets.
• Monitoring of the UK Data Centre environmental to ensure the smooth operation of the facility.
• Running the daily, weekly and monthly batch schedules on all the platforms housed in the UK data center to achieve predetermined deadlines.

Budapest, Hungary

Dealing with various IT related issues from business users across EAME, NA and Global regions.Handling SOX/Audit related tasks including joiners/leavers process.Escalating issues using the appropriate hierarchy flow in case resolution is delayed.O365 Admin troubleshooting and first time fix.Azure AD/ Identity Mgt

Budapest

Providing technical support for both soft and hardware resolution.Ticket creation, categorization, and prioritization.Ticket escalation to respective support groups.Incident resolution and recovery.Ticket/incident closure.Citrix Vmware.Perform remote basic troubleshooting via Logmein, Remote desktop configuration, Skype.MS Office 365 Admin troubleshooting..

Abuja, Nigeria

Coordination of operational day to day activities of the office. Administration/collection of client’s orders via phone call and email. Providing information about services for customers via phone call/email. Scheduling delivery of client’s requests/ orders. Respond to various customer queries and issues. Client’s satisfaction and retention success through.

Port Harcourt, Nigeria

Working as part of a team to maintain high standards of operation organization. Perform HR related functions. Working as part of a research team to build, develop and manage the organisation’s internet. Handling customer queries and any customer service issues. Organise operational day-to-day management of the administrative functions of the office. Assist.

Port Harcourt, Nigeria

Maintaining logs for fixtures and fittings for the plaza. Handling rent and service charged for the plaza. Handling Stock logs and accounts for shop. Handling customer queries /issues.

Port Harcourt

Organized/ handle all company’s financial transactions. Perform HR /Admin related functions. In charge of invoice preparations for contracts and invoices. Organised management of the administrative functions of the office. Payroll management for the organisation.

Port Harcourt, Nigeria

Carryout market price survey for oil tools. Prepared Quotations for LPOs/Contracts and Invoicing. Procurement of LPO items for supplies.

Master Of Arts (M.A.), International Economy And Business, Excellent

Activities and Societies: Erasmus Buddie, Erasmus Student NetworkPublic speaking skills and presentation skills developed. Thesis on.

Certificate, Customer Service Management

Diploma, Business Management And Entrepreneurship

Business management, Project management, Human resources, Entrepreneurship, Change management, Accounting, Budgeting

Diploma, Project Management

Diploma, Human Resources Management

Bachelor'S Degree, Accounting

Training on Accounts/book keeping. Asst. class reps