Emmanuel Ekaba Email & Phone Number

Apahida, Cluj, Romania

Facilitating production activities.

Romania

Facilitating production activities.

Lagos, Nigeria

• Managed escalated complaints and improved customer satisfaction metrics from 85% to 96% through timely and thorough investigation and resolution of complaints.
• Monitored, created analysis and presented reports on fraud data for management teams, regulators and other stakeholders’ review.
• Monitored compliance of the Bank’s digital products with regulatory guidelines and implemented corrective measures.
• Mentoring and training of new electronic fraud investigation officers, fraud analysts and general investigation officers.

Lagos, Nigeria

• Provided audit assurance functions through risk-based operational audits of over 700 branches of the bank.
• Performed quality assurance reviews which led to implementation of automation of charges collection resulting to over $2million revenue generated annually.
• Prepared internal audit reports for management and Board and followed-up on resolution of outstanding open items from audit observations.

Lagos, Nigeria

• Performed continuous risk assessment of branch offices to facilitate fraud detection, resolve ledger inconsistencies and probe transaction outliers using SQL query and data analysis using Microsoft excel.
• Ensured zero infraction from non-compliance to the Central Bank's Circulars, Banking sector regulations, and laws through proactive regulatory reviews, monitoring and reporting of accounts and processes.

Bachelor Of Science - Bs, Banking And Finance

Higher National Diploma, Accounting