Collaborated with Executives to develop and present reports, proposals, and contracts, fostering strong relationships with internal and external stakeholders.Coordinate business review meetings to track performance against the Annual Business Plan, ensuring alignment and strategic growth.Supporting the development and implementation of new initiatives and business strategies, working closely with Executives to drive growth and success.Provide project support to technical… Show more Collaborated with Executives to develop and present reports, proposals, and contracts, fostering strong relationships with internal and external stakeholders.Coordinate business review meetings to track performance against the Annual Business Plan, ensuring alignment and strategic growth.Supporting the development and implementation of new initiatives and business strategies, working closely with Executives to drive growth and success.Provide project support to technical personnel, conducting research, data analysis, and reporting to inform decision-making.Maintaining technical databases, spreadsheets, and documentation, ensuring accurate and timely information for internal and external stakeholders.Demonstrate a strong communication and interpersonal skills, liaising with customers, responding to information requests, and handling confidential information with discretion. Show less

Supervises and controls NOC staffs for their performance, monitoring and career development and also administrate day-to-day operations of the NOC.Provide data and ensure a constant data flow for organizational management that produces and delivers real business value.Coordinate efforts between internal departments to ensure the maintenance and administration for internal business systems and also maintain data quality and generate reports from existing systems.Provide… Show more Supervises and controls NOC staffs for their performance, monitoring and career development and also administrate day-to-day operations of the NOC.Provide data and ensure a constant data flow for organizational management that produces and delivers real business value.Coordinate efforts between internal departments to ensure the maintenance and administration for internal business systems and also maintain data quality and generate reports from existing systems.Provide data and ensure a constant data flow for organizational management that produces and delivers real business value and also assists the Operations Manager with SLA reports by giving feedbacks on outage, root cause and supports for communication with the client.Suggests improvement areas based on the reports shared with the Operations Head/Managers/Supervisors. Show less

Assists the O&M Manager, NOC with SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client.Ensures that all alarms are attended and followed up, in a timely manner and according to agreed SLAs and KPIs.Guides NOC staff in their duties, keeps them motivated & provides assistance in technical matters and also administrate the day-to-day operation of the NOC. Administrate day-to-day operations of the NOCSchedules… Show more Assists the O&M Manager, NOC with SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client.Ensures that all alarms are attended and followed up, in a timely manner and according to agreed SLAs and KPIs.Guides NOC staff in their duties, keeps them motivated & provides assistance in technical matters and also administrate the day-to-day operation of the NOC. Administrate day-to-day operations of the NOCSchedules duties hours and timetable of the staff, to have 24/7 network surveillance, as per contract and ensure all working tools are intact and in perfect condition.Validates the reports and information from field and ensures data is entered in to customer & iEng data bases and relevant reports are generated.Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and also maintain data integrity. Show less

Provides 24/7 Network Surveillance, Monitoring, Reporting and Escalating the incidents.Dispatches O&M Field Technicians or related persons to network element according to trouble ticket or preventive/corrective schedule.Responsible for proper and extensive follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.Collects data from O&M Technicians for corrective and preventive maintenance work and informs the respective manager… Show more Provides 24/7 Network Surveillance, Monitoring, Reporting and Escalating the incidents.Dispatches O&M Field Technicians or related persons to network element according to trouble ticket or preventive/corrective schedule.Responsible for proper and extensive follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.Collects data from O&M Technicians for corrective and preventive maintenance work and informs the respective manager according to process.Plans preventive & corrective maintenance, implements, monitors, controls and follows up with issues found till closure. Show less

Monitoring, Resolving and Escalating of critical alarms and all relevant network faults using Engineering Support Management (ESM).Escalation of all critical alarms in all Airtel BTS sites in the North-East, North-Central and South-Central region of the country and to provide support in resolving the issues.Supervising, Documenting, Tracking and Analyzing of monthly Preventive Maintenance by the Field Engineers.