Participate as a member of project team of other software systems engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for assigned systems portion or subsystem. Test and deploy Custom Images, STD Bios Setting, Recovery Solutions, Root cause analysis of factory stop ship issues (ticket resolution). Collaborate and communicate with internal and outsourced development partners regarding software systems design status, project progress, and issue resolution.

Act as a first point of contact for regular, on- going customer accounts on daily operational matters.Woked in collaboration with other functions and organizations on resolving operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).Contribute to continuous process refinement and improvemen