Emmanuel Ezeji Msc., Scrum Master (Smac) Email & Phone Number

Regina, Sk, Ca

Canada

•Assessed and processed various federal benefit programs while ensuring compliance with relevant policies and regulations.•Managed overpayment-related transactions, reviewed financial documentation, and resolved discrepancies.•Maintained accurate client records using SAP and provided solutions to payment issues.•Responded to client inquiries regarding benefits and programs with professionalism and efficiency.•Review and approve payments for various benefit programs.

Canada

•Analyzed business needs and functional requirements, collaborating with stakeholders to optimize financial and operational processes.•Developed detailed documentation, including Business Requirement Documents (BRD), feature specifications, and workflows, ensuring alignment with project goals.•Facilitated stakeholder meetings, presenting findings and recommending strategic solutions to enhance business efficiency.•Collaborated with a Scrum team to deliver a retail solution, driving project completion within timelines and budgets.•Engaged in daily reviews to address team impediments and ensure seamless project execution.•Provided insights into financial data handling and collections strategies, aligning with organizational objectives.

Nigeria

•Conducted credit analysis and risk assessments to determine creditworthiness for small and medium-scale businesses.•Managed clients’ accounts receivable and implemented strategies to reduce delinquency rates.•Structured and monitored credit facilities, ensuring compliance with lending policies and regulations.•Recovered outstanding debts through direct client engagement, negotiation, and effective repayment plans.•Analyzed market data to provide strategic financial recommendations to clients and management.

Nigeria

•Managed and supervised banking operations and general administrative activities in the branch.•Ensured compliance with the bank's policies and procedures in the processing of transactions with full adherence to Know-Your-Customer (KYC), Enhanced Due diligence (EDD) and Anti-Money Laundry (AML) compliance.•Engaged customers on various financial products/services offerings and resolutions of dispute claims and other service complaints.•Provided support for on-the-job training for new employees.•Prepared schedule of duties for various operations department.•Conducted appraisal of activities and general operations department performance.•Verified and authorized various banking transactions across the operations units•Monitored staff performance and provided relevant feedback to the management.•Implemented cost control measures to ensure operating expenses remained within the organizational target.•Coordinated reconciliation of various general ledger accounts and periodical financial report renditions

Nigeria

•Managed customers’ complaints with respect to financial transactions in customers’ accounts.•Processed of Bulk payments/Salaries of multinational Organization.•Reconciled electronic transactions and web payment processing.•Reconciled general ledger accounts daily.•Prepared end of month account returns/P&L reports.•Managed fixed assets processing and corresponding accounting entries postings.•Processed incoming and outgoing Clearing Cheque instruments.•Amortized and prepaid expenses.•Booking and Liquidation of Fixed deposit/Treasury.•Branch's Due Diligence officer.

Master'S Degree, Economics

Bachelor'S Degree, Economics