Managed production infrastructure using Infrastructure as Code (IaC) tools like ARM, Terraform and Ansible.Devise, implement, and sustain automation tools and frameworks to optimize continuous integration and deployment processes.Respond to and resolve resource-related incidents and performance issues, minimizing downtime and ensuring application reliabilityOptimize existing structures to build and deploy enterprise software on both private and public cloud infrastructure.Create and manage Azure infrastructure using ARM and terraformMaintain detailed documentation of resource management processes, configurations, and changes. Prepare and present regular reports on resource usage, performance, and optimization efforts.Design, build, and maintain scalable infrastructure using Infrastructure as Code (IaC) with Terraform and configuration management tools like Ansible.Develop and maintain CI/CD pipelines for automated build, test, and deployment processes.Implement best practices for infrastructure as code (IaC) to ensure consistency, security, and efficiency.Automate deployment and configuration tasks using Terraform modules and templates.creating and managing reusable and modular code to automate the deployment, configuration, and management of cloud resourcesTroubleshoot and resolve issues related to infrastructure provisioning and configuration.

Develop and implement automated security solutions within DevOps processes, leveraging tools to identify vulnerabilities, enforce security policies, and ensure compliance.Manage and optimize security for cloud-based infrastructure, utilizing platforms such as AWS, Azure, or Google CloudAct as escalation point for our AWS Support Engineers when required.Lead efforts in incident response and threat mitigation, conducting root cause analysis, and implementing measures to prevent future security breaches.Work closely with development, operations, and security teams to ensure security is a shared responsibility, providing guidance and training on best practicesWork with engineers and product management teams across multiple organizations to advise and influence architecture and technical strategies.Develop and uphold monitoring solutions for critical systems and services, ensuring their continuous performanceStay updated on the latest security threats, technologies, and industry trends.Continuously improve security protocols and processes to enhance the organization's security postureAssisted with development of DevSecOps strategy and roadmap across people, process, and technology.Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.

Design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to streamline the software development process.Use tools like Terraform and Ansible to automate the provisioning and management of infrastructure.Work with DevSecOps team to develop and refine CI/CD pipeline from tickets to deliverables.Implement monitoring and logging solutions to ensure system reliability and performance.Automate repetitive tasks to increase efficiency and reduce human errorWork closely with development, operations, and security teams to ensure smooth delivery and deployment of applications.Analyze and optimize system performance and resource utilizationIntegrate security practices into the DevOps workflow, ensuring compliance with security standards.Manage incidents and troubleshoot issues to minimize downtime and ensure quick recovery.Developed strong communication, active listening, and interpersonal skills, which were used when collaborating with product development team and other stakeholders.Manage and optimize cloud infrastructure, including AWS, Azure, or Google Cloud PlatformDocument processes, configurations, and procedures to ensure knowledge sharing and maintainability

Design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to streamline the software development process.Use tools like Terraform and Ansible to automate the provisioning and management of infrastructure.Work with DevSecOps team to develop and refine CI/CD pipeline from tickets to deliverables.Implement monitoring and logging solutions to ensure system reliability and performance.Automate repetitive tasks to increase efficiency and reduce human errorWork closely with development, operations, and security teams to ensure smooth delivery and deployment of applications.Analyze and optimize system performance and resource utilizationIntegrate security practices into the DevOps workflow, ensuring compliance with security standards.Manage incidents and troubleshoot issues to minimize downtime and ensure quick recovery.Developed strong communication, active listening, and interpersonal skills, which were used when collaborating with product development team and other stakeholders.Manage and optimize cloud infrastructure, including AWS, Azure, or Google Cloud PlatformDocument processes, configurations, and procedures to ensure knowledge sharing and maintainability

Monitored automated build and continuous software integration process to drive build/release failure resolution.Wrote and updated documentation to outline technical design of entire project.Developed technical handbooks to represent HTML5, Java code and design of new applications.Developed high standards of software support best practices for high availability software systems requiring 99% uptime.Improved customer satisfaction by finding creative solutions to problems.Built and maintained continuous delivery and integration pipelines for analytics products.Demonstrated self-reliance by meeting and exceeding workflow needs.Assisted in generating high service revenues by providing world class customer support and leading Java Virtual Machine Technical support team.Monitored automated build and continuous software integration process to drive build/release failure resolution.Implement and maintain monitoring, logging, and alerting solutions to ensure the health, performance, and security of the infrastructure and applications.Implement security best practices and ensure compliance with industry standards and regulations.Develop, maintain, and optimize continuous integration and continuous deployment (CI/CD) pipelines to automate the build, test, and deployment processes.

Set up monitoring and logging solutions using Azure Monitor, Log Analytics, and Application Insights to ensure system reliability and performance.Used metrics to monitor application and infrastructure performance.Reviewed existing systems and made recommendations for improvements.Understood client needs and objectives by conducting proactive customer and data analysis.Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.Perform upgrades and drive deployment of security solutions.Implement and manage monitoring solutions using Azure Monitor, Log Analytics, and Application Insights to track system performance and health.Design, deploy, and manage scalable, reliable, and secure cloud infrastructure on Microsoft AzureDesign security compliance metrics that align with DevSecOps requirements and assist with driving enforcement.Wrote Shell, Bash, Python, PowerShell scripts for administrative tasks and for managing users.Integrated security practices into the DevOps workflow, ensuring compliance with security standards and best practices.Assist with development of DevSecOps strategy and roadmap across people, process, and technology.

• Investigated intrusions and closed loopholes to protect company assets and personnel.• Monitored network performance to identify and correct routine problems and serious concerns.• Implemented security protocols to protect network from intrusion and data loss.• Selected and installed wireless and wired networks to mobilize operational needs. • Installed and configured equipment to handle needs of various users.• Coordinated work of subordinates and vendor personnel to manage networking needs.• Handled help desk service calls to troubleshoot, diagnose, and resolve network issues. • Responded promptly to emergencies to manage failures affecting critical business systems.• Designed and implemented network solutions to comply with industry standards and company requirements.• Incorporated user feedback and new technologies to deliver continuous system.• Standardized documentation to improve network management and performance.• Acted as escalation point between service delivery and support teams to identify and troubleshoot service problems.• Planned for the expected network capacity, setting up the needed infrastructure• Monitored and analyzed network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning.• Researched, tested and integrated new hardware and software solutions to meet the network's requirements.• Defined the network with clear specifications such as charts, equipment configurations and connectivity diagrams.• Selected and deployed platforms, interfaces, bandwidths, or routine schemas to solve network problems.• Kept the network modern and scalable with continuous reviews and proactive maintenance.

. Managed, tracked, and coordinated problem resolution and escalation processes.. Troubleshot complex multi-vendor network service provider issues.. Provided network support services for devices such as hubs, bridges, routers, and other hardware.. Provided complete end-to-end engineering and installation of route-based IP network solutions.. Provided complete end-to-end engineering and installation of route-based IP network solutions.. Troubleshot complex multi-vendor network service provider issues.. Managed, tracked, and coordinated problem resolution and escalation processes.. Performed troubleshooting for Juniper, Cisco, and packet analysis.. Provided network support services for devices such as hubs, bridges, routers, and other hardware.. Integrated data, voice, and video networks for use in multi-site installations.. Escalated emergency technical issues beyond knowledge to maintain optimum up-time.. Created VPN infrastructure and allowed for secure remote connections.. Recommended options for disaster recovery and remote access security.. Integrated fixed wireless connectivity into facilities requiring high-speed networks.. Detected intrusion attempts and promptly responded to DDoS attacks.. Assisted with implementation and support of network monitoring tools.. Applied tier-isolation best practices to support multi-tier architectures.. Provided detailed network diagrams and procedural guidelines.

. Engaged in user support interactions via telephone, chat, and email platforms.. Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.. Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.. Addressed user customer service concerns and decided when to escalate problems to specialist team members.. Collaborated with vendors to locate replacement components and resolve advanced problems.. Monitored system performance to identify potential issues.. Generated reports to track performance and analyze trends.. Diagnosed and troubleshot hardware, software, and network issues.. Helped streamline repair processes and update procedures for support action consistency.. Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.. Collaborated with internal partners to effectively resolve user issues.. Answered user product attribute and usage questions to promote satisfactory product ownership experience.. Resolved common user concerns by utilizing preset issue resolution scripts.. Engaged in user support interactions via telephone, chat, and email platforms.. Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.. Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.