(a)Conducting in-depth analysis of churn patterns, and provided insights and recommendations for executing a range of Customer Value Management (CVM) campaigns. These efforts contributed to a reduction in customer churn rate(b) Segregating customer base into segments based on Revenue, Tenure and other relevant factors.(c) Analyzing transaction data to understand usage patterns, trends, and user behavior.(d)Creating and maintaining reports and dashboards to visualize key… Show more (a)Conducting in-depth analysis of churn patterns, and provided insights and recommendations for executing a range of Customer Value Management (CVM) campaigns. These efforts contributed to a reduction in customer churn rate(b) Segregating customer base into segments based on Revenue, Tenure and other relevant factors.(c) Analyzing transaction data to understand usage patterns, trends, and user behavior.(d)Creating and maintaining reports and dashboards to visualize key performance metrics for stakeholders. Show less

(a) Preparation of weekly fintech and CVM reports to stakeholders.(b)Preparation of weekly compliance report to the compliance team.(c) Providing in-dept analysis on remittance service to the remittance team.(d) Conduct ad hoc analysis in response to specific business questions or challenges

(a) Assist customers in opening and closing accounts, updating account information, and explaining account features.(b) Educate customers on digital banking services, self-service options, and online/mobile banking platforms.(c) Address and resolve customer issues, discrepancies, or complaints effectively and efficiently.

(a).Analyze sales data to evaluate the performance of products, services, and sales teams.(b).Prepare regular sales reports and dashboards for management, highlighting key performance indicators (KPIs) and trends.(c) Conduct ad hoc analysis in response to specific business questions or challenges