.Assisting Customers with the right combination of Microsoft products,services and platforms to address specific needs for their business..Using Copilot to aid customers on their Microsoft license usage analytics..Engaging customers on their Microsoft licensing and costing needs..Collaborating with the technical team on Microsoft licensing and deployment projects for customers.. Performing system audits for our Microsoft customers.. Working with the technical team to deliver Microsoft workshops for customers within the financial, manufacturing and retail sectors.. Working with the technical team to deliver custom made solutions using Power BI and Power Apps for customers within the financial sector..Manage the end-to end billing process for a diverse client base,ensuring accuracy and compliance with polices..Conduct financial audit and reconciliation of billing records,resulting in a reduction in billing discrepancies..Prepare billing and write off reports for customers.