•Supported the Head Sommelier in developing our food and wine pairings and providing wine knowledge and training to the Front-of-House team.•Conducted guided wine tastings and educational sessions for guests, sharing insights on various wine regions and grape varieties.•Assisted in management of resort wine list and cellar and maintaining stock levels to anticipate and meet guest demand.•Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.•Worked with the Front of House management and kitchen to ensure clear communication to enhance the guest experience.•Being the face of Emerald Maldive Resort and Spa in the restaurant, delivered their ethos and values to ensure a memorable customer experience.

•Anticipated guest needs, ascertained satisfaction, and responded urgently and appropriately to guest concerns and requests.•Possessed superior knowledge of the food menu, including; prices, daily specials, preparation time, portion size, plating and garnish, to ensure food orders are properly prepared when served.•Presented a well-groomed professional appearance, including adhering to company uniform regulations and practice good personal hygiene at all times.•Received extensive training on SOPs, restaurant operations, recipes and service standards.•Checked quality of dishes and kitchenware for cleanliness and presentation and report any problems.

•Answered customers' questions, recommended items, and recorded order information.•Assisted in managing the wine list, ensuring that the wines and correct vintages are updated.•Conducted regular wine educational sessions for staff enhancing their wine knowledge.•Upheld a high level of service by ensuring glasses and decanters are properly cleaned and polished, maintaining pristine presentation.•Assisted with restaurant setup and closing duties, maintaining a clean and organized work environment

•Explained menu items and suggested appropriate options for food allergy concerns.• Taking and placing of food orders as well as processing of bills.•Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.•Assisted with restaurant setup and closing duties, maintaining a clean and organized work environment.•Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.•Remained calm and poised when dealing with difficult customers or during busy shifts