Delivery of six-star customer service to create memorable guest experiences while enhancing associated onboard brands, focusing on guest engagement to increase sales results.- Scheduling and hosting sales and marketing events for Trunk Show vendors to promote onboard boutiques, brands and products.- Planning of promotions, activities and strategies for profit optimization, adapting the business model throughout different itineraries around the world on a daily basis.- Applying in-store procedures and policies for merchandising, including visual placement, marketing, security (loss prevention), inventory control (forecasting, ordering, replenishing, rotating) to ensure minimal obsolescence.- Conducting staff training for skills and safety procedures, and following up with career development.- Reporting on monthly sales targets per outlet and per brand, planning interventions as appropriate.- Leading daily activities of teams, ensuring adherence to targets, standards and ethics.- Compiling end of voyage reports both for the Cruise Line and Starboard Head Office.- Hosting Executive visits, presenting financial analyses of products/brand performance.

Developing and leading a web application with team members in Mexico, Argentina and USA, handling the design, development and management of the project.

Mexico Ambassador in the Cultural Representative Program. Sharing our culture at the Mexico Pavilion in EPCOT to guests around the world, providing them with the best memories guests can have at the known World Showcase, providing excellent guest service.

Monitoring, fixing and improving web services and servers activity in Mexico and Latinamerica for the Human Resources Department, managing employees personal information and requests such as new equipment, vacation, etc., in a 24/7 service environment.

Cast Member in the International College Program at Walt Disney World (Disney’s Wide World of Sports), attending guests at Parks and other Resorts and keeping working and guest areas clean, as well as servicing as a translator.