Emmanuel Monye Email & Phone Number

Lagos, Nigeria

Involved in contributions management that entail pension contributions collections, processing, reconciliation, and reporting.

Amazon Fulfillment Centre, Cwl1, Swansea, Uk

Part of the Inventory Control and Quality Assurance team that successfully maintained the health of amazon's inventory and stock over the 2014 peak period by performing several tasks to ensure inventory accuracy so as to keep the inventory record defect rate (IRDR) at an acceptable level. specifically, my responsibilities involved:• Perform different counts of products to ensure inventory accuracy. e.g. SBC counts, Cycle counts, etc.• Identify issues with the inventory and raise it in the appropriate form and channel• Perform various tasks that support inventory accuracy• Feeding back errors which are found during the course of the duties. E.g. bins with label problems, barcode scanning problems, problem product.• Achieve the required accuracy levels and performance targets

Lagos

The role involved providing customer support services to different customer groups over the air, in order to enhance customer experience and deliver customer satisfaction. Specifically, it entailed the following:Communicate with existing customers and new subscribers regarding general service inquiries and promotion of products and services, advising them appropriately and accuratelyListen, understand and respond to customer inquiries and resolve customer complaints in line with corporate policy and acceptable quality standardsSell and promote value-added products and services to both existing and prospective customersManage customer relationships by providing exceptional customer service to both internal and external customersSpecial projects and other duties as assigned, e.g account managementFollow up and maintain regular communication with relevant departments for escalation and resolution of more complex queriesIncrease the service experience by providing information on new products, rate plans and services through up selling and cross selling opportunities

Master Of Science - Ms, Marketing

Specialist degree in Marketing and passed dissertation with distinction. The program involved rigorous coursework and assessment.

Bachelor Of Science - Bs, Marketing

High School

Education record