Emmanuel Mutunga Email & Phone Number

Nairobi County, Kenya

Chicago, Illinois, United States

1) Respond to customer inquiries via phone, email, and chat, and resolve technical issues in a timely manner2) Troubleshoot software and hardware issues and provide solutions to customers;3) Collaborate with cross-functional teams, including software development and product management, to resolve complex technical issues4) Escalate complex technical issues to senior support engineers or development teams5) Work closely with customers to gather information on issues, understand their technical environment, and provide customized solutions6) Provide training to customers on the use of our products and services7) Create and maintain technical documentation, including knowledge base articles, user guides, and training materials8) Provide feedback to product management on customer feedback and product improvements.9) Collaborate with customers to identify their requirements and develop implementation plans;.10) Configure software to meet customer requirements and specifications.11) Manage customer expectations and ensure timely and successful implementation of software systems.12) Provide training to customers on the software's functionality, features, and best practices.13) Create and maintain technical documentation, including project plans, user guides, and training materials.