As an Ground Operations Supervisor (Turnaround), I coordinate and supervise the activities of ground crew in loading, unloading, securing, and staging of aircraft cargo and baggage. I also determine the quantity and orientation of baggage and cargo and compute the aircraft center of gravity. My responsibilities also include,• Team Lead: Supervising a team of staff on undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently.• Time Management: I am responsible for the economic, punctual, and safe planning and execution of the aircraft handling processes during the aircraft ground time and turnaround time.• Documentation: Coordinating Weight and Balance documentation with Load Control and maintain daily trip files, station traffic report and aircraft-handling statistical data.• Aircraft Handling: Supervision of ramp functions operational safety• Compliance: I ensure compliance with the established standards and procedures and ensure that service level agreements are adhered to by all providers.• Operations and Quality Checks: Monitor readiness of various ground service providers to ensure all resources are available and ensure required quality awareness throughout daily operations.• Team Training and Readiness: Ensure proper training for all team members.• Process Orchestration and Refinement: I am involved in managing for consistent quality and service improvements and providing timely and systematic feedback to the service providers.• Computing Aircraft Center of Gravity: Calculate load weights for aircraft compartments, determine the quantity and orientation of cargo, and compute an aircraft's center of gravity by managing and keeping track of number of passengers, luggage, and the amount of fuel.• Achievements – I have received the “Najm Appreciation award” in 2016,2018,2020 and 2021 for exceptional time management and exceeding expectations in customer service.

As an “Airside Team Leader” I was responsible for managing and allocating resources (both staff and equipment) for the accurate processing, storage and logistics of both inbound and outbound Baggage, Cargo, Mail, Courier, and/or ULDs (Unit Load Devices). My responsibilities also included,• Team Lead: Lead and direct a team of staff to ensure accurate processing, storage and dispatch of load and equipment within set targets, schedules, and boundaries of regulatory requirements and ensure safe and timely turnaround of aircrafts with baggage, freight and passengers. • Time Management: Plan and execute activities by closely monitoring the flight schedules, briefing team members handling instructions and delegation of tasks to ensure effective dispatch and logistics of inbound/outbound cargo, baggage, and ULDs to the respective sortation areas.• Process Orchestration: Ensure the smooth running and service ability of the relevant support systems and equipment and take necessary steps in case of failure or breakdown. • Team Training and Compliance Advocacy: Ensure that all team members strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory and security requirements are met in operational areas. • Documentation and Operations: Complete all pre and post flight activities, and any other administrative requirements. • Audit and Reconciliation: Taking stock of all mishandled and missing baggage, establish reasons for the mishandling, and dispatch advisory messages to down-line stations as appropriate.• Safety Protocols Administration: Contribute and lead in local emergency plans and lead emergency procedures

As a “Baggage Services Agent” I coordinated passengers’ baggage and cargo operations and resolved issues with delayed, lost, or damaged items. My other responsibilities were,• Luggage Handling: Ensuring luggage reaches the correct destination in a timely manner, preferably in sync with its owner, airline and destination.• Operations: I was the focal point of communication between the ramp and the baggage department to ensure operational efficiency.• Documentation: I efficiently recorded and updated records of baggage and cargo loaded and unloaded.• Safety Protocols: Responsible for always maintaining a safe and secure ramp environment• Supervising: Filling out forms related to lost, damaged or unclaimed baggage, and operating the computer system used for tracking baggage and direct baggage handling crew on daily tasks