● Speed in getting things done on time in order maintain or improve turnaround time for issue resolution.● Quality in getting things done on time the first time or without rework.● Flexibility to learn directly from the customer (B2C and B2B) on what needs changing or improving and how this feedback can be best carried out or reintegrated into the customer experience process.● Execute exceptional customer service in resolving client issues, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.● Develop, maintain and enhance strong customer relations through personal interactions.● Received an average 85% customer satisfaction rating to date, 15% higher than company average.● Decreased the sales cycle by ensuring all needed information was included upfront for registration.● Suggested a new tactic to scale “pay small small” health plans, resulting in a 5% increase in conversion.● Performed user acceptance testing with a focus on documenting defects and executing test cases but also assisted in test plan development and creation.● Proactive in monitoring existing client accounts and other designated platforms.● Proficient in CRM, Excel, Sales-force.● Collaborated with key departments from Tech, Marketing, and Product Management to ensure customer/partner request were being met.

● Management of Social Media Channels.● Producing a consistent brand message across all the social media channels.● Responding to any mentions over social media platforms like Facebook, Twitter, Instagram and engage with the social media users.● Tracking relevant social media Influencers to enhance overall brand reputation and extend product/service reach through influencer channels.● Keep Up to Date tracking all the changing social media trends.● Assist with Social Media Performance Report.

● Writing overall sports content with brand tonality.● Proofread and edit blog post before publication.● Translate sport events into quality and attractive copy.● Ensure all-round consistency (style, fonts, images and tone).● Promote content on social media.

● Create and develop engaging social media content.● Monitor and post on social networks.● Assist with online outreach and promotion using Facebook, Instagram and Twitter.

● Researching features that come up during the show.● Planning the general direction of the show (writing and scripting).● Working with a sound technology team and assisting them in sound check.● Introducing music, guests and other features throughout the show (Liberty After Dark).● Conducting interviews with guests in person (either live or recorded beforehand) or on thetelephone.● Edit recorded programs, radio IDs FX & sweepers using Adobe systems workstation (AdobeAudition).

● Read short news and sport reports.● Co-anchor recorded programmes (ALLURE NIGHT).● Research topics and background information for items to be featured on the programme.● Produce and edit recorded programs, radio IDs FX & sweepers using Adobe systems workstation(Adobe Audition).