Emmanuel Ogunbiyi Email & Phone Number

Lagos State, Nigeria

Managed customer relationships and ensured customer satisfaction• Managed relationship with over 700 customers, maintaining a 85% satisfaction rate.• Resolved customer issues, reducing complaints by 30%.• I maintain a CABAL that is commensurate with budget and overall projections for thebranch.• I ensure that customers are onboarded on all bank channels to ensure that all collectionsare captured.• I provide business advisory services to customers and make appropriaterecommendations for financing using the bank’s products.• Identifying and Marketing prospects within the target market.• Gather intelligence on product performance, customer attitudes, and new business/product opportunities.

Ikeja, Lagos, Nigeria

Investigated equipment function to diagnose faults and made recommendation toprovide solutions.• Developed and coordinated effective, predictive, preventive, and correctivemaintenance approaches.• Implemented preventive maintenance measures to decrease emergent issues.• Identified mechanical problems and determined the best solutions for correction.• Coordinated installation of systems, machinery and components.