I have worked for Lidl as a part time Customer Assistant for nearly five years. My key duties are to:- Work efficiently on the shop floor as a team and individually.- Assist customers with their shopping and dealing with customer complaints.- Enhance the team morale by helping new customer assistants learn about the customer service and the culture within the workplace.- Providing ideas to the management regarding the customer service.This experience has taught me to work efficiently under pressure, advanced my communication and customer service skills.

• Ensured a smooth and effective process from the delivery of shoes to the stocking of them on the shop floor. • Constant cleaning of work areas to warrant the safety of both customers and employees.• Placed shoes orders and special merchandise orders for customer. • Active quality check of shoes to certify customers’ needs are met.• Approached customers in a friendly and professional manner.• Devised creative solutions for problems such as; lack of stock of a shoe or worn pricing of a • shoe.

• Gained valuable insight into financial services and how a retail bank operates.• Increased attention to detail through working on spreadsheets and creating reports.