Full-cycle technology projects to support the efficient operation of this 336-room luxury hotel property.Installing and configuring computer hardware, software, systems, networks, printers, and scanners• Monitoring and maintaining computer systems and networks• Setting up accounts for new users via PMS and all Systems as well as Post Integration and granting access to file server• Review diagnostics and assess the functionality and efficiency of systems• Determine appropriate hardware and software needs and assists in placing orders and implementing system upgrades• Creating business lead for specialists and ensure production efficiency. • Works directly with third party contracted companies to assure quality and timeliness of work Be the guests' expert on all service calls• Implement security measures• Monitor security certificates and company compliance of requirements• Offer technical support to company staff and troubleshoot computer problems• Install and update company software and hardware as needed• Anticipate and report the cost of replacing or updating computer items• Successfully completed Opera integration from Opera V5 To Cloud V20

friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering • Engaging in safe work practices including the proper operation of store equipment • Serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale • Provides exceptional consultative services to customers and confirms their needs are met before leaving the store • The Sales Specialist Millwork is also responsible for executing orders and projects in their area of focus• Make business recommendations based on data collected to improve business efficiency• Collect data from clients and make recommendations for improvement• Determine appropriate hardware and software needs and assists in placing orders• Creating business lead for specialists and ensure production efficiency.• Using Enhanced Special Service (ESVS) software to create custom designs and customer orders• Be the customers' expert on special orders and installed sales• Provide advanced product knowledge of other categories in department to customers• Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers using digital pocket guide• Sell the whole project by suggesting related items and services to purchase that supplement a customer's merchandise or project needs using project developer tools.• Prepare and manage change process.

Maintained incident log and ensured closure of incidence in a timely manner• Installed and manage Microsoft Windows Enterprise desktop including Windows 7, 8.1 and Windows 10• Assist to provide for safety and integrity of data collected and processed by the consultancy• Co-ordinate and supervised activities of the data entry officers• Assisted in the backup and referral of data• Ensured regular maintenance and repairs of all computers, printers, and accessories.• Maintained, troubleshoot and administered local area network issues• Developed standard operating procedures for installing systems and issues troubleshooting• Managed CA Service Desk Incident Manager Software for incident tracking and resolution• Provided technical support, troubleshooting, and responding to incidents• Performed successful backups and ensure periodic test restore of backups• Performed capacity building and recommend system resource upgrade to management• Keeps up to date on technical advancements by attending educational workshops, reviewing professionalpublications, and participating in professional societies• Ensured windows servers and desktop computers are patched with current windows updates released byMicrosoft• Installed and updated antivirus on end user computers and servers to protect systems from virus• Evaluates vendor-supplied software by studying user objectives and testing software compatibilitywith existing hardware and programs• Consults with users to determine appropriate hardware and software needs and assists in placing orders.• Performs routine maintenance task, upgrade of systems resources, software installation and licensing