Emmanuel C. Richter Email & Phone Number

Munich, By, De

Munique, Baviera, Alemanha

Helping DMOs and OTAs around the world to enhance the Traveler Experience!

Munique, Baviera, Alemanha

Manage and develop relationships with the company's key clientsEnsure that the company's products and services meet the needs of our key clientsFinding new business opportunities and managing the sales pipelineWork closely with the sales, marketing, and product teams to understand the company's offerings and to tailor them to the specific needs of our key clients.Build and maintain a strong, long-lasting relationship with clients, partners, and prospects

München

Identifying and developing new business opportunities in Spanish and Portuguese-speaking countries.Building potential new markets and customers, building relationships with key decision-makers and securing new contracts and partnerships.Support the company's growth

Munich E Região, Alemanha

TrustYou’s products are used by suppliers – hotels, accommodations, restaurants – for an array of reputation management purposes and by intermediaries – OTAs, meta-search, destination marketers – to help travelers purchase wisely.

. Management of the Tour Office. Team responsibility, leadership, and assessment. Budget management, creation of business plans and activities in the sales area. Coaching of the team and operational management of the shore excursions. Ensuring the efficiency of workstations, workspaces, equipment and overall operation. Training and introduction of the employees in dealing with relevant computer systems. Responsible for Customer Service related to tour sales, complaint management, and refunds processes. Monitoring of the implementation of land excursions, quality assurance assessment. Financial management of the land excursion program including the successful cost reduction through cost control. Research and development of new excursion offers as well as improvement and financial optimization of existing products. Implementation of strategies to improve guests satisfaction

. Management of the Tour Office. Team responsibility, leadership, and assessment. Coaching of the team and operational management of the shore excursions. Ensuring the efficiency of workstations, workspaces, equipment and overall operation. Training and introduction of the employees in dealing with relevant computer systems. Responsible for Customer Service related to tour sales, complaint management, and refunds processes. Monitoring of the implementation of land excursions, quality assurance assessment. Financial management. Quality management - services portfolio

Assisted the tour manager in overseeing and monitoring show activities▪ Coordinated in ticketing and tour plans and management activities▪ Excursions Supervisions, ▪ Prepared tour plan reports and updated the report details▪ Provided corrective action plans in any event related issues in the absence of tour manager▪ Handled all tour related job responsibilities under the instructions of the tour manager

. Joint foundation and establishment of the company M Cabelo & Corpo as managing partner, in parallel with the university studies.. Team responsibility, employee leadership and assessment including disciplinary and performance-related feedback and achievement of goals. Personal commitment to inspiration, leadership and development of the employees. Planning of work capacities to reach given priorities and goals. Participation in the hiring process and looking after the new employees. Ensuring the security, legal validity and optimal service quality in the course of business. Development, support and continuous improvement of cross-functional processes. Support of corporate accounting in the creation and management of the budget. Building relationships with key business contacts, expanding the network, and maintaining excellent relationships with customers and suppliers. Responsible for achieving all performance related targets.. Ensuring that best practice is followed in safety, legality and quality of service. Developing and supporting a cross functional culture of continuous improvement. Assisting company accountants in the formulation of budgets. Maintaining excellent relationships with clients and suppliers.. Undertaking staff performance reviews.