Exemplified excellence as a virtual TD Bank outbound representative, showcasing exceptional customer service through effective outbound communication and conflict resolution skills for existing customers.Demonstrated proficiency in handling high volumes of outbound calls (40+), while consistently meeting and exceeding service level agreements. Leveraged extensive financial knowledge and experience to ensure compliance with regulatory protocols and mitigate legal and financial risks for… Show more Exemplified excellence as a virtual TD Bank outbound representative, showcasing exceptional customer service through effective outbound communication and conflict resolution skills for existing customers.Demonstrated proficiency in handling high volumes of outbound calls (40+), while consistently meeting and exceeding service level agreements. Leveraged extensive financial knowledge and experience to ensure compliance with regulatory protocols and mitigate legal and financial risks for stakeholders involved. Successfully collaborated on projects addressing customer issues, including remediation ($CAD 200,000 +), financial advice and resolutions, applying customer retention strategies, showcasing adaptability attention to detail and problem-solving skills Show less

• Conduct in-depth phone and virtual market research interviews with respondents, collecting and documenting accurate data in alignment with business development and professionalism goals.• Leverage strong interpersonal and intercultural communication abilities to engage respondents, extract valuable insights, clarify information, and respond to inquiries/ conflicts timely and tactfully, achieving a 90% completion rate for participant interviews.• Evaluate personal performance… Show more • Conduct in-depth phone and virtual market research interviews with respondents, collecting and documenting accurate data in alignment with business development and professionalism goals.• Leverage strong interpersonal and intercultural communication abilities to engage respondents, extract valuable insights, clarify information, and respond to inquiries/ conflicts timely and tactfully, achieving a 90% completion rate for participant interviews.• Evaluate personal performance and productivity metrics, identifying opportunities for improvement, and integrating enhanced interviewing strategies, successfully exceeding weekly and monthly quotas by 20% and contributing to an 15% increase in overall team productivity. Show less

• Led the digital marketing strategy for a tech start-up, collaborating with Founders to understand business development goals, and directing all strategic planning, branding, content creation, and implementation.• Conducted market research and trend analysis to identify opportunities, generate leads, and integrate innovative practices, including driving brand awareness and stakeholder engagement on social media, resulting in a 25% growth in social media engagement and 30% increase in… Show more • Led the digital marketing strategy for a tech start-up, collaborating with Founders to understand business development goals, and directing all strategic planning, branding, content creation, and implementation.• Conducted market research and trend analysis to identify opportunities, generate leads, and integrate innovative practices, including driving brand awareness and stakeholder engagement on social media, resulting in a 25% growth in social media engagement and 30% increase in website traffic.• Measured and analyzed performance metrics (ROI, sales reports) to evaluate marketing strategies. Created presentations for the executive team to gain buy-in on new and existing tactics. Show less

• Conducted audits/ evaluations of financial operations and processes, collaborating with teams to improve risk management, data governance, and internal controls in alignment with professional standards, contributing to a recovery of R7 Million ($491 000 CAD) in rebates.• Provided ongoing financial reports and insights to the management team, fostering positive relationships with stakeholders to effectively communication progress updates, issues, suggestions, and objectives.•… Show more • Conducted audits/ evaluations of financial operations and processes, collaborating with teams to improve risk management, data governance, and internal controls in alignment with professional standards, contributing to a recovery of R7 Million ($491 000 CAD) in rebates.• Provided ongoing financial reports and insights to the management team, fostering positive relationships with stakeholders to effectively communication progress updates, issues, suggestions, and objectives.• Successfully implemented new data integrity measures, identifying and rectifying errors to optimize internal data accuracy and system efficiency, leading to a 10% increase in revenue from enhanced data-driven decision-making. Show less

• Led AIESEC’s local committee, ensuring regional alignment with the NGO’s global mission, including overseeing all operations, managing the annual budget, and planning events/ projects.• Fostered strong professional relationships and strategic partnerships with local and international stakeholders, representing AIESEC to external organizations.• Executed impactful youth-driven projects and training sessions to equip members with leadership skills and cross-cultural… Show more • Led AIESEC’s local committee, ensuring regional alignment with the NGO’s global mission, including overseeing all operations, managing the annual budget, and planning events/ projects.• Fostered strong professional relationships and strategic partnerships with local and international stakeholders, representing AIESEC to external organizations.• Executed impactful youth-driven projects and training sessions to equip members with leadership skills and cross-cultural competencies.• Developed project action plans, leveraging performance metrics and KPIs to improve program efficacy. Show less