Providing technical support on Home Internet and IPTV. Troubleshooting issues with CX modem, wifi, networks, cables, and IPTVs.

Act as the first point of solution to all IT security issues, conduct vulnerability assessments, and Penetration testing, and provide security recommendations.

Provide support for Customer Technical Issues, Troubleshoot Hardware, Software, and Network errors through Telephonic support, Remote connection, or On-site. Installation and Configuration of Hardware and software. Windows Server Administration, Active directory services, and Group Policy Management, DHCP, IP. Configure VLAN in Network Switches. Apply OS patches, updates, and configuration changes. Supervise installation projects, communicate with stakeholders, and vendors, and update project status. Manage and update client data in CRM. Ticket resolving and closing were my prime responsibilities.