Emmanuel Serrano, Mba Email and Phone Number
Emmanuel Serrano, Mba work email
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Emmanuel Serrano, Mba personal email
I am a certified Project Manager, Scrum Master, and Product Owner with over nine years of experience in leading and delivering complex technology projects for global accounts and clients. I worked in different companies, a leading provider of digital transformation solutions and services, where I managed several types of infrastructure projects, ranging from networking, storage to cloud migrations, software development and more.In addition to my project management skills, I have a strong background in teaching and mentoring, having been a professor at ULACIT, a prestigious university in Costa Rica. I enjoy sharing my knowledge and experience in the use of technology and Cisco education, and I have a Master of Business Administration in Information Technology and several relevant certifications, such as Six Sigma, ITIL, Scrum Master and Scrum Product Owner. I am fluent in English and Spanish, and I have excellent communication, problem-solving, and critical thinking skills. My passion is to drive innovation and collaboration in technology projects, and to contribute to the success and growth of the organizations and teams I work with.
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Sr Product Owner And Sr Project ManagerTech9Heredia, Costa Rica -
Sr Product Owner / Sr Scrum MasterTech9 Nov 2023 - PresentCosta RicaAs Sr. Product Owner and Scrum Master with a robust background in Software Development, infrastructure, networking, Data Center, Infrastructure Management projects. Adept at leveraging agile methodologies to drive project success and deliver high-quality products. Proficient in Jira proven track record of leading cross-functional teams to achieve project goals.Utilized Jira for project tracking, backlog management, and sprint planning, ensuring transparency and efficiency in project execution.Communicated effectively with stakeholders, team members, and clients to ensure project alignment and success. -
Sr Product Owner / Sr Scrum MasterSnap Finance Jun 2022 - Nov 2023Costa RicaSuccessfully managed and delivered multiple software development projects, ensuring alignment with business objectives and stakeholder expectations.Led agile teams as both Product Owner and Scrum Master, fostering a collaborative and productive work environment.Monitored Progress and Metrics to ensure adherence to Scrum practices and commitments, tracking key metrics such as team velocity, cycle time, and lead time to identify trends and drive continuous improvement.Collaborated with Stakeholders to maintain, refine, and prioritize the product backlog, ensuring alignment with the product vision and goals. -
Sr Product Owner / Sr Scrum MasterFusionhit Aug 2021 - Jun 2022Costa RicaDirected the successful delivery of high-impact software projects, aligning product vision with business goals and customer needs.Served as a key liaison between development teams and stakeholders, ensuring clear communication and project transparency.Championed agile practices, leading daily stand-ups, sprint planning, and retrospectives to drive continuous improvement.Managed product backlogs and prioritized features to maximize value delivery and meet project deadlines. -
It Project Manager / Product OwnerDxc Technology Apr 2017 - Aug 2021Heredia, Costa RicaDefine project scope, plan activities, sequence tasks, and allocate resources. Develop schedules, estimate time and costs, and create budgets. Document processes, monitor progress, and conduct risk analysis.Successfully managed diverse infrastructure projects, including networking, storage, software, SAP, data centers, end-user services, server migrations, cloud migrations, and Microsoft 365 implementations.Facilitate daily stand-up meetings.Assist the Product Owner with backlog management.Remove impediments to ensure smooth project progress.Educate team members on Scrum practices and principles.Conduct iteration/sprint planning meetings, sprint reviews, and retrospectives.Administer project boards and generate reports. -
It Project ManagerDxc Technology Aug 2015 - Apr 2017Heredia, Costa RicaCrafted and presented comprehensive commercial proposals for global accounts, ensuring alignment with client needs and organizational goals.Collaborated with cross-functional teams to gather necessary information and insights for proposal development.Coordinated with vendors to develop and maintain detailed implementation plans, ensuring seamless execution and adherence to contractual obligations.Successfully delivered projects within defined scope, time, cost, and quality constraints, consistently meeting or exceeding stakeholder expectations.Utilized change management processes to address and incorporate necessary modifications to project scope, ensuring minimal disruption to project timelines. -
ProfessorUniversidad Latinoamericana De La Ciencia Y La Tecnología (Ulacit) Oct 2016 - Dec 2020San José, Costa RicaDeveloped and delivered comprehensive curriculum on Cisco networking, covering topics such as routing, switching, network security, and wireless networking.Conducted lectures, labs, and hands-on training sessions to enhance students’ practical skills and theoretical knowledge. -
Technical Support ManagerIpl Sistemas Dec 2014 - Jul 2015San José, Costa RicaImplemented ITIL-based Service Desk using Aranda Service Desk Software, preparing SLA's, categorizing cases, and creating case solution manuals.Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software.
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Technical SupportGrupo Cma Mar 2014 - Dec 2014San José, Costa RicaI provided on-site technical support post-project implementation. I recommended product changes and upgrades to product managers and ensured customers were kept informed about issue resolution progress with updated estimated times of resolution. -
Change ManagerStt Group Nov 2012 - Jan 2014San José, Costa RicaAs a Change Manager at STT Group, I evaluated suppliers for quality and compliance, managed regulatory requirements, and trained the customer service team to enhance satisfaction and retention.• Optimized operational efficiency through supplier evaluations• Mitigated risk by ensuring regulatory compliance• Enhanced customer satisfaction and retention through team training -
Windows Server AdministratorStt Group Nov 2011 - Nov 2012San José, Costa RicaIn my role as a Windows Server Administrator at STT Group, I provided effective resolutions to server issues, supported large enterprise applications, and defined strategies to achieve operational objectives. -
Technical SupportPertec Global Services Jul 2009 - Oct 2010Heredia, Costa RicaIn my role as a Technical Support at Pertec Global Services, I provided crucial technical assistance and support for computer systems, software, and hardware. I diagnosed and resolved technical issues promptly to minimize downtime and ensure optimal performance for our clients.
Emmanuel Serrano, Mba Education Details
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Bachelor
Frequently Asked Questions about Emmanuel Serrano, Mba
What company does Emmanuel Serrano, Mba work for?
Emmanuel Serrano, Mba works for Tech9
What is Emmanuel Serrano, Mba's role at the current company?
Emmanuel Serrano, Mba's current role is Sr Product Owner and Sr Project Manager.
What is Emmanuel Serrano, Mba's email address?
Emmanuel Serrano, Mba's email address is em****@****ch9.com
What schools did Emmanuel Serrano, Mba attend?
Emmanuel Serrano, Mba attended Ulacit, Universidad Latina De Costa Rica.
Who are Emmanuel Serrano, Mba's colleagues?
Emmanuel Serrano, Mba's colleagues are Rupesh Bhagat, Farid Rivera, Rizwan Anwar, Nikhil Gupta, Gavin Brown, Marissa Benton, Roopal P..
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