Emmanuel Shepherd Email & Phone Number

Brisbane City, QLD, AU

Brisbane, Australia

Working with internal stakeholders for process design, support and rollout of proceedure for Sales and Activation of Telstra Business NBN product offerings for FTTP, FIXED WIRELESS, FTTN/B and HFC technologies. Also supporting offshore centres (Teletech - Philippines) with management of activation of DOT copper (PSTN and ADSL IP Telephony) bundle for small.

Facilitating Telstra consultants with assistance in processes through training/coaching sessions.Coaching:  Providing face to face and communicator assistance to site consultants.  Facilitating one on one upskilling sessions with consultants Call quality observations and providing feedback and coaching to consultants Moderator for online support site.

Brisbane, Australia

Inbound customer service for Telstra coporate and small business customers with Telstra’s fixed, mobile and IP telephony service. ResponsibilitiesFixed line Billing  Setting up of accounts and services billed.  Adding and maintaining pricing plans to contracts Customising bill layout  Creating and maintaining authorites on accounts. Investigation of.

Auckland, New Zealand

• Responsibilities- Ensuring customers services are working correctly - Dealing with business customer enquiries about their Telecommunication business set up- Data capture of customer information - Customer objection.
• Team was awarded CRM Diamond Award for best outbound business to business sales team in New Zealand 2006,2007,2008,2010 and 2011
• Winner of the Telecom Easy Site Builder Competition for Businesses 2008 Show less

Auckland, New Zealand

Auckland, New Zealand

ResponsibilitiesOnline Store Daily processing and postage of online orders. Maintenance of online stock to ensure products displayed are available for customers.  Updating and editing items listed online using html on the ecommerce cart. Manage electronic transactions  Creating and sending monthly e-news letters to customers updating them on new.

Auckland, New Zealand

Inbound/Outbound calling for the collection of court imposed fines, organising payment arrangements and processing enforcement action where payment arrangements are in breach.ResponsibilitiesCustomer service  Dealing with inquiries of offenders fines  Data capture of offender information. Offender objection handing and conflict resolution Deputy.

Region VII - Central Visayas, Philippines