- Working remotely to assist with defining clear product requirements and specifications.- Continuously prioritizing the product roadmap based on user feedback, market research, and business objectives.- Collaborating with cross-functional teams, including developers and designers, to execute the product vision.- Acting as the voice of the customer within the organization.- Develop product strategies and roadmaps in alignment with the Company's objectives.- Collaborate with cross-functional teams to define product requirements, prioritize features, and manage the product development lifecycle.- Conduct market research and analysis to identify customer needs, market trends, and competitive landscapes.- Define key performance indicators (KPIs) and metrics to measure product success and iterate based on feedback.- Communicate product vision, progress, and updates to stakeholders, including executives, team members, and clients.

LemFi (YC S21) is building the neobank for the African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs.As a support agent, I:- Assist and troubleshoot with customers via email while maintaining the highest level of courtesy and professionalism.- Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.- Interact with other team members to improve service quality- Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.- Proactively spot different patterns that affect customers' experience and suggest possible changes to carry out.

- Developed a concise preview of the product roadmap and strategy, effectively communicating it to stakeholders, resulting in improved alignment and buy-in across teams.- Crafted clear and concise user stories that were easily understood by all the team members, facilitating efficient development processes.- Continuously collaborating with the UX/UI designers, and engineers, to execute the product vision and strategy, resulting in the successful launch of the Application in the near future.

As IT Operations Support, we ensured the smooth and efficient running of our company's IT infrastructure and operations. I worked closely with other IT team members to provide technical support to end users and troubleshoot issues that arose.Key Responsibilities:- Monitor and maintain the company's IT infrastructure and systems.- Respond to support requests and resolve technical issues in a timely and efficient manner.- Ensure that all IT equipment and software are up-to-date and functioning properly.- Collaborate with other members of the IT team to implement improvements to our IT systems and processes- Manage user accounts and access privileges.- Provide training and support to end-users on IT-related topics.

Worked with the Information Technology department of Nestle Nigeria, Flower-gate factory. I carried out various support functions in the department which included but not limited to the troubleshooting and snowing of systems, diagnosis and replacement of malfunctioning components of the systems all across the factory.