Emmanuel Tabuan Virtual Assistant | Guest Service Specialist | Master SchedulerWith a rich background in guest services and scheduling, I bring a unique blend of hospitality and organizational skills to my role as a virtual assistant. My career journey has been marked by a dedication to excellence, a keen attention to detail, and a passion for providing exceptional service.Professional Experience: Guest Service AgentFor several years, I honed my skills in the hospitality industry, working as a Guest Service Agent at Stayable Suites. In this role, I was the first point of contact for guests, ensuring their needs were met with professionalism and warmth. My responsibilities included:My experience as a Scheduler at Martin Management Group allowed me to develop advanced organizational and time-management skills. Virtual Assistant SkillsTransitioning into the role of a Virtual Assistant, I leverage my guest service expertise and scheduling proficiency to support clients in a remote capacity. My key competencies include:Exceptional communication skills, both written and verbal.Proficiency in various virtual assistant tools and platforms (e.g., Microsoft Office Suite, Google Workspace, DFX, Yardi, Cloudbeds, Smartsheet, Microsoft Excel, Slack, Akia,).Strong organizational skills with the ability to manage multiple tasks and deadlines.Customer-focused approach with a commitment to providing outstanding service.Personal AttributesDetail-Oriented: My meticulous nature ensures that nothing falls through the cracks, whether I'm managing a complex schedule or handling customer requests.Adaptable: I thrive in dynamic environments and am always ready to tackle new challenges.Dependable: Clients can count on me to deliver high-quality work consistently and on time.Empathetic: My background in guest services has instilled in me a deep understanding of customer needs and how to address them effectively.ConclusionAs a Virtual Assistant with extensive experience in guest services and scheduling, I am equipped to provide unparalleled support to clients seeking reliability, efficiency, and a touch of hospitality in their day-to-day operations. I am dedicated to helping businesses and individuals achieve their goals by ensuring their administrative and customer service needs are met with excellence.Contact Informationemman_tabs@yahoo.com09176221588
Martin Management Group
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ReceptionistMartin Management Group Dec 2024 - Present
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Master SchedulerMartin Management Group Dec 2023 - PresentMy experience as a Scheduler at Martin Management Group allowed me to develop advanced organizational and time-management skills. I was responsible for:Creating and managing schedules for different vehicles.Coordinating appointments, meetings, and travel arrangements.Ensuring optimal allocation of resources and time.Utilizing scheduling software to streamline operations and improve productivity.
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Guest Service AgentStayable Suites Feb 2023 - May 2024United States●Managed basic maintenance work orders using. ● Adhere to all safety policies and procedures. ● Address general inquiries and coordinate transactions via phone and email ● Acting as a central source of information for guests during their stay ● Operate phone system in, at times, a fast paced environment. ● Responsible for working in a safe and conscientious manner ● Resolving problems and dealing with conflict or tension with disappointed guests. ● Coordinating third-party services such as Booking.com, Expedia, Hotwire, and Travelodge ● Reporting the property’s financial status by creating a daily dashboard for the property owner ● Recording and documenting maintenance requests, complaints, and damages ● Managing administrative tasks like processing payments and extensions of customers' stay -
Fraud SpecialistSynchrony Apr 2018 - Jan 2023Philippines● Assisted cardholders with their fraud related concerns ● Helped cardholders with their pending applications ● Assisted cardholders with their existing fraud claims ● Assisted cardholders with credit bureau disputes -
Customer Service SpecialistSynchrony Apr 2018 - Feb 2022Cebu City● Worked to resolve complaints, problems or respond to questions while demonstrating professionalism and courtesy with the cardholders ● Received calls from cardholders and ensured excellent service was always provided ● Assisted cardholders with account inquiries, change information and credit card applications ● Explained to the cardholders their billing statements -
Customer Service SpecialistConvergys Sep 2016 - Mar 2018Cebu
Emmanuel Tabuan Education Details
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Finance And Financial Management Services
Frequently Asked Questions about Emmanuel Tabuan
What company does Emmanuel Tabuan work for?
Emmanuel Tabuan works for Martin Management Group
What is Emmanuel Tabuan's role at the current company?
Emmanuel Tabuan's current role is To be effective in an environment that fosters growth and excellence and competence, to earn a career that fulfills me professionally, and participate in the accomplishment of both organizational and personal objectives.
What schools did Emmanuel Tabuan attend?
Emmanuel Tabuan attended University Of The Visayas.
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