Leads cross-functional teams in driving process improvements and operational efficiency, with a strong focus on product management and SaaS implementation. Developed strategies to enhance inventory accuracy and reduce costs, while also contributing to key IT initiatives, including UX design and LMS/WMS SaaS solutions.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Business Process Improvement Liaison--strategically supports and guides 7 QA teams, 5 Cycle Counters, and 2 Inventory Administrative Professionals to drive cross-functional collaboration through process improvement. ► Drove inventory accuracy from 85% to 98.5% by developing and implementing strategies that reduced variances and deficiencies resulting in over $5M in organizational-wide savings by reducing premature shrinkage levels. ► Achieved $2M savings in Q2 2022 by designing a proactive solution leading to reduced customer cancellation rates. ► Partnered with multiple departments, including FC, Reserve Stock, and Outbound to deliver streamlined operations through iterative agile processes, delivering critical support to internal customers across various business units.► Mentored and trained two Area Managers and a QA team member to align teams with quality improvement goals. ► Project Manager—directed key initiatives such as the Customer Cancellation Reduction Project and Outbound Pallet Match as part of a commitment of enhancing continuous process improvements across the facility.► Researches and conducts inventory gap analyses to date the department’s Inventory Control & Quality Assurance (ICQA) Scorecard and facilitate solution-oriented discussions with senior management to drive CPI & cost savings.► IT Project Management--led the implementation LMS and WMS SaaS by authoring SOPs, conducting time studies, and training leadership teams in collaboration with cross-unit teams to ensure successful adoption and execution.

Tasked with optimizing distribution workflows and improving the user experience by analyzing work volumes and implementing product management strategies. Leveraged data analysis to enhance operational efficiency and standardized processes, ensuring the effective distribution of merchandise.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Analyzed and distributed work volume across the fulfillment center in collaboration with the stock, picking, and packing teams, leveraging feedback and data analysis to optimize workflow and enhance distribution efficiency.► Tracked metrics to identify bottlenecks and design solutions to improve the distribution services SaaS user experience. ► Designed and instituted comprehensive SOP to close performance gaps by standardizing fulfillment center processes. ► Inspected merchandise to ensure compliance with Nordstrom’s Buying Team quality standards before coordinating seamless distribution to Nordstrom Rack Stores.

Led daily stock control operations, focusing on workflow efficiency and SaaS tool utilization. Managed a team to achieve performance goals, enhanced productivity through effective communication, and ensured consistent quality standards through UX design and process optimization.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Led a team of 15+ staff and managed daily stock control operations by utilizing customized SaaS tools to ensure accurate inventory levels, efficient workflow distribution, and timely task completion to achieve performance goals.► Drove higher team productivity by identifying performance gaps and effectively communicating task-related guidance, instituting a continuous employee engagement feedback loop, and successfully mediating conflicts to achieve results. ► Collaborated with Area Trainers to onboard and train new hires, ensuring rapid integration and consistent adherence to high-quality and productivity standards. manner.

Championed the Synchronized Business Planning Process (SBPP) Project, managing product requirements and UX design for SaaS implementations. Designed and implemented SOPs to track time and productivity, enhancing operational efficiency across the fulfillment center.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Appointed to champion Nordstrom’s Synchronized Business Planning Process (SBPP) Project—managedmerchandise waves for Nordstrom Rack and full-line stores, improving throughput and aligning with customer needs.► Designed SOPs, process flow charts, and oversaw the time study for instituting a new Labor Management System (LMS) to track time and productivity for 2,500 employees within Nordstrom’s San Bernardino Fulfillment Center.► Identified and implemented continuous improvement initiatives by monitoring production metrics and recommending staffing adjustments to enhance process efficiency, optimize workflow, and reduce downtime.

Optimized inventory management workflows by leveraging data analysis and product management principles. Led special projects to enhance operational efficiency, tracking KPIs and ensuring high-quality control standards in line with UX design best practices.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Optimized warehouse operations and led special projects to enhance inventory management workflows by leveraging data analysis to track KPIs, reviewing reports, and benchmarking best practices to address operational challenges.► Tracked, monitored, and reported on employee performance and warehouse operational efficiency, resulting in enhanced team productivity and maintaining a rating of 98% for meeting quality control standards.

Managed client services with a focus on project management and product marketing, delivering strategic business performance consulting and client-centered solutions. Coordinated timelines and data management to enhance client satisfaction and operational productivity.𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:► Led customer service by managing daily activities, researching & resolving client inquiries, and providing project management support across multiple client contracts regarding policy analysis and community planning. ► Coordinated timelines, data management, and reporting, while offering strategic solutions to enhance client satisfaction and productivity through strategic business performance consulting & client-centered solutions.