Emmanuel Williams Email & Phone Number

Charlotte, Nc, Us

United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Obtain high customer and partner satisfaction with the FastTrack Application Readiness service.• Drive customer success through effective facilitation of application remediation.• Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS)• Build and maintain strong relationships with multiple contacts within assigned customers.• Maintain strong working relationships with other customer-facing account personnel in the Sales, Services, Marketing, and Product Management teams.• Gather input from the customer to determine their application remediation needs and effectively track the progress of their application readiness activity.• Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process.

Rock Hill

Charlotte, North Carolina Area

York, South Carolina

• Responsible for providing quality plant support and direction for reported problems, issues, requests, and questions. • Properly route all second level reported work issues to applicable teams. • Interface directly with internal customers, support groups, and management to collect and understand pertinent information to effectively drive resolution/closure or work. • Provide routine PC, LAN, and application support for local and remote M-F locations. • Troubleshoot PC Hardware environment including laptops, desktops and thin client computers.• Ensure all End User’s, and PC’s are deployed and updated to the correct Active Directory OU’s.• Monitor system alerts for virus’s/malware, and user network share usage.

Indian Land, Sc

- Provide excellent customer service.- Provide over the phone troubleshooting and incident tracking.- Using remote access to in to customer CPU’s.- Adding network printers via Dameware remote support.- Performing password resets and active directory unlocks for EPIC and CITRIX.- Using Active listening skills to ensure all EPIC incident tickets are correctly routed to the appropriate groups.

Gastonia, North Carolina

-Provide valuable knowledge about products catered to customer need.-Work alongside with third party representatives to provide customers with latest news regarding new technologies.-Recommend small business packages and discounts to customers buying three or more laptops or desktops.-Provide excellent customer service.

Durham Nc

- Provide 5 star customer service.- Handle everyday customer request such as deposits and withdrawals.- Customer account maintenance.- Provide valuable knowledge about products catered to customer need.- Manage daily cash register and vault limits.- Achieve daily investment and account referral goals.

Charlotte, North Carolina Area

- Run RG6 and RG11 coax cable.- Terminating CAT5 & CAT6 cable.- Configured wireless networks.- Testing, repairing, and installing home phone- Provide excellent customer service

Chicago Il

- Event promotions. - Maintain Customer Service rating of 5.0 - Handle everyday customer request such as deposits and withdrawals.- Customer account maintenance.- Provide valuable knowledge about products catered to customer need.- Perform account maintenance such as debit card PIN resets and online banking password lockouts.- Provide customers with financial information catered to personal need and recommend the best account options.- Worked with PNC marketing street team to present local businesses with work place banking solutions.