Emmanuel A Email & Phone Number

Birmingham, England, United Kingdom

I am an Management Trainee in my first year working for Lovell Partnerships. Currently, I am undertaking a rotational apprenticeship that involves working in various departments within the company, including buying, technical, site management, surveying, estimating, and health and safety. I am also working towards obtaining an HNC qualification from Birmingham City University, and my goal is to progress to either construction management or quantity surveying.First Rotation:Pre-Construction & LandSecond Rotation:EstimatingThird Rotation:Buying Fourth Rotation:Site Operations - New BuildsFifth Rotation:Commercial Last Rotation:Site Operations - Refurbishment

Sutton Coldfield, England, United Kingdom

- Customer Service Excellence: Delivered exceptional service to customers, ensuring a welcoming and friendly atmosphere, resulting in high customer satisfaction and repeat business.- Beverage Preparation: Preparing a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, and wines, adhering to Greene King standards and recipes.- Product Knowledge: Maintained in-depth knowledge of Greene King’s diverse product offerings, including seasonal specials, to provide informed recommendations to customers.- Cash Handling: Managed transactions efficiently, including cash, and credit card payments, and operating the POS system, ensuring accurate billing.- Inventory Management: Assisted in monitoring and maintaining stock levels, placing orders for supplies, and conducting regular inventory checks to prevent shortages and overstock.- Health & Safety Compliance: Adhered to all health and safety regulations, including food hygiene and alcohol licensing laws, ensuring a safe environment for both staff and customers.- Team Collaboration: Worked closely with kitchen staff and management to coordinate service, ensuring timely delivery of food and drinks during peak hours.- Problem-solving: Addressed and resolved customer complaints and issues swiftly, maintaining a positive atmosphere and upholding the pub’s reputation.

Birmingham

- Maintain stock inventory to ensure efficiency and organisation of the stock room.- Identify opportunities for better customer service and implement those methods to provide a high level of customer experience. Building positive relationships with customers- Managing deliveries to ensure that the right quantity of products has been delivered using spreadsheets for accuracy.- Ad-hoc duties such as customer emails, bookings, queries, handling deliveries and returns- Learning how to operate new software on the tilling machines to serve customers.- Mixing, garnishing, and serving alcoholic and non-alcoholic drinks- Contributing to the social media posts

Walsall, England, United Kingdom

(12-Week Project)During the coronavirus pandemic, I had the opportunity to do a virtual work experience consisting of Microsoft Teams calls working with a well-known energy company, BP on a carbon emission project.- Project Manager overseeing the time management of the project using a Gantt chart- Assigning different roles to each of my team members, splitting the group into two, so one-half tackles the UK and the other Chile. Then comparing the statistics at the end of the presentation- Weekly meetings to communicate about progress, obstacles that had been encountered and how we would move forward.- Constructing the format of the final report including what will be included in the context.- Statistics on the projects that were ongoing until 2030 to reduce carbon emissions.- At the end of the project, presenting the research that we had found in the UK and Chile through Microsoft Presentation in front of BP employees.

Btec Level 3 Engineering Extended Diploma, Mechanical Engineering And Electrical Engineering, Mmm

Activities and Societies: Basketball- Learnt practical, technical Mechanical and Electrical Engineering skills during manufacturing.

Gcse'S & Construction And Built Environment, C

Activities and Societies: - Basketball - Construction - Art- Undertook extra-curriculum subjects: 3D Art, Design & Technology.