Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems such as Windows XP, Windows 7, Windows 8 and Windows 10.• Oversee the daily performance of computer systems• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Perform data backups and disaster recovery operations • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations• Perform data backups and disaster recovery operations • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary • Design, configure, and test computer hardware, networking software and operating system software

Provide staff-assisted customer service to separate and transitioning Veterans seeking civilian or federal employment• Build and maintain customer relations and satisfaction• Provide basic information on how to apply for unemployment benefits• Utilize Service, Knowledge & Information Exchange System (SKIES) to track and record customer information (Oracle Database)• Process partial and full registrations and review job readiness while identifying employment barriers and customer needs • Utilize Microsoft Office Products including MS Excel, MS Word, MS PowerPoint, and MS Outlook to accomplish daily tasks• Manage customer flow in resource room and keep staff updated on status of Request For Service (RFS) screen• Effectively communicate with associates and customers• Diffuse hostile situations when dealing with angry customers by exhibiting patience and persistence

Progressive responsibility due to benchmark performance managing a multitude of tasks in an ever-changing time sensitive environment. • Proficient working with Excel Software to track items.• Successfully maintained 100% accuracy of material.• Performed shelf life inspections; and inventory inspections while ensuring timely correction of discrepancies inspected• Inspected and identified multimillion dollars worth of property received, and evaluated inventory management process to ensure optimal operational requirements. • comply to and implement governing policies and procedures including material handling processes

Full accountability over multimillion dollars of government vehicles and material handling equipment worth multi-million dollars with supervisory responsibility over 10 personnel; performed item and monetary accounting and inventory stock control, financial planning, and funds control; and facility safety and security; accurately computed requirement, determined allowance, and researched and identified supplies and equipment requirements; supervised and performed operations involved in storage, inspection, identification, and receipt of property; performed inventories and ensured timely correction of discrepancies, and inspected and evaluated inventory management. Implemented problem solving and conflict resolution strategies. Instituted workflow efficiencies, resulting in productivity improvement measures. Demonstrated proficiency operating automated data processing (ADP) systems and computing data for analysis. Extensive knowledge of supply manuals, programs such as SBSS, SATS, GO81, MASS, CAMS,TOMART, FEDLOG, AMCRSS REPORTS PAGE. Certified on C-17 IPB Technical Orders and weapons system data. Certified on C-17 Local manufacture processes. Solved customer relation issues.