Bringing experience in financial derivatives, copywriting, global supply chain logistics, process engineering, UEX design, and analytics. We aim to leverage our experience in assessing risk, business processes, governance, and reporting to improve visibilities and enhance operational units.

Generated reports, supporting documentation, business cases, automations, quality assurance procedures, and a project management model for the Business Intelligence team. Focused on ticketing system and asset management datasets.

Established as point of contact with vendors from manufacturing, logistics, and distribution channels. Assembled, trained, and led two respective teams of five to run the customer service and order fulfillment operations.

Constructed a ticket management system to establish measurable goals and KPIs for service requests and tracked productivity through daily and weekly reports.

Managed over $15M in inventory across four ecommerce warehouse locations while coordinating consolidation into one larger facility, working in two languages, and overseeing up to fifteen people distributed at the various sites. Directed labor and communicated specialized directives.

Authored and published a book. Conducted copywriting for client testimonials, product descriptions, and blog posts.

Assisted clients globally with employer sponsored investment plans, including IPOs and financial derivatives, while navigating multiple information systems. Achieved top adherence level in department within first two months. Collaborated with colleagues across departments to derive greatest value proposition for clients. Passed the Security Industry Essentials and Series 7 exams.

Empathized with high-net-worth clients, catering to needs while increasing the store’s conversion rate, across five different locations over three years. Empowered colleagues with timely suggestions and reassurance to drive sales, while exceeding YoY and ATV goals from factory stores to the regional flagship.