Salesforce Admin and Salesforce Platform Fundamentals•Implementation of a customized lead scoring model and automated lead routing process using Salesforce Sales Cloud on top of the Salesforce platform.•Installed the lead scoring model package from AppExchange lab and configured Salesforce Sales Cloud for automated lead routing that streamlined the lead management process.•This resulted in increased sales team productivity, 20% boost in conversion rates and a 15% increase in revenue within the first quarter.•Utilization of Salesforce Service Cloud for comprehensive customer support solutions.•Configured case management, implemented knowledge bases, and optimized omni-channel routing that enhanced customer support effectiveness.•This successfully improved customer support operations through streamlined case management, knowledge bases, efficient routing, enhanced workflow, insightful reporting, and targeted training initiatives.•Implemented Agile methodologies for Salesforce development projects, resulting in faster delivery and increased team collaboration.•Implemented Salesforce configuration to demonstrate proficiency as a Salesforce Admin, incorporating custom fields, objects, workflows. And page layouts. Aligned the platform with specifics business requirements to enhance functionality and user experience.•Conducted data migration and cleansing activities, resulting in the achievement of accurate and consistent data throughout the Salesforce system.•Proficient in using Asana for project management. Used it to create, organizing, and tracking tasks. Collaborated with cross-functional teams in project planning, and managing deadlines. Skilled in leveraging Asana's reporting features for insights and performance tracking.•Implemented system configuration optimizations to showcase expertise, resulting in improved operational efficiency. Contributed to the development of user-friendly Salesforce instances for clients, enhancing overall user experience.

Co Teacher - Website For Beginners.Bitwise Workforce Training · Apprenticeship Bitwise Workforce Training · ApprenticeshipMay 2022 - June 2022 2 mosOakland, California, United States- Helped students in downloading and stepping up IDE tools - Visual Studio code.- Helped students set up SSH keys in Windows and Mac operating systems. - Helped students in setting GitHub and getting familiarize with Git commands.- Supported instructor with specific topics and provided students with relevant resources.

- Developed personalized learning experience as a Salesforce Admin Apprentice- Crafted outline using trailmix on Salesforce Trailhead- Prepared for Salesforce Administrator Credential, showcasing continuous progress and acquired skills through a systematically structured learning journey

Staff Geologist•Conducting of Environmental Site Assessment.•Supervision of drilling process and overseeing of the collection and packaging of soil and groundwater samples.•Ensure that all company on-site health and safety policies are followed, before, during and after drilling.•Preparing reports and provision of assistance with strong analytical abilities.•Successfully fulfilled the role of a staff Geologist at Sequoia Environmental, by effectively conducting environmental assessments, ensuring safety compliance, supervising drilling operations, collecting samples, contributing to report preparation, and applying strong analytical skills for successful project outcomes.

Computer Support Technician•Maintain all terminals and peripherals including printers, modems, personal computers and data communication machines.•Did regular maintenance of terminals and peripherals to ensure proper functioning.•Identification and troubleshooting of network errors using appropriate software and providing technical support by fixing and replacing equipment as needed.•Implemented the use of suitable software to identify and troubleshoot network errors. Executed repairs and replacements of equipment while offering essential technical support to address issues effectively. •As a Computer Support Technician at Canada College, I ensured sustained functionality of terminals and peripherals, efficient resolution of network errors through systematic troubleshooting, and timely fixing and replacement of equipment, ensuring uninterrupted operations with necessary technical support provided.