• Reviewed loan servicing files, including back office reports to determine the validity of claim.• Researched and resolved escalated high risk mortgage agreements that underwent the foreclosure and modification process.• Created detailed reports documenting all findings, compiled using expert knowledge of 11 proprietary databases to ensure all relevant information was included in the assessment of each claim.• Proactively sought and maintained a working knowledge of select processes and current procedures of other functional areas which wasnecessary to facilitate research and provide resolution.• Strictly adhered to all accepted privacy standards, in compliance with Federal Government protocols.• Coordinated approval of the appropriate remedy with legal, compliance, underwriting, and other multiple lines of business

•Developing and evaluating Home Health Care business model•Cultivating relationships with potential investors and board members•Attending training session and seminars in: Business plan, Internet marketing, Mastering Marketing and Professional Development Session with Streetwise Partners.

•Founded and led Jesus Envoy Group (early Morning Prayer) •Preach and provide community outreach service to 100 + people •Serve approximately 125 family members•Fundraised, planned, and executed a trip for 100 people to Quassy Amusement Park ,Connecticut •Taught 15 more than students as Sunday school teacher

Financial Planning, Long Term Care Insurance and Estate Planning•Organized and maintained FINRA, insurance, banking and investment advisory filing systems for over 1,000 clients •Liaised with mutual fund back offices (AIG, ING, Oppenheimer, Allianz,Cambridge Investment Research , State Farm) to resolve client account issues and client informational inquiries•Observed client meetings and set up 5 seminars, organizing income planning and estate planning

Patient Services, Clinical Rotation• Interacted with financial institutions and clients to obtain credit and financial documents.• Built relationships with both clients and patients that improved client experience by providing exemplary customer service andcommunication across cultural boundaries that are prevalent in South Brooklyn.• Completed clinical rotation including training in: Vital Signs, EKG, Phlebotomy, IV, and Patient Assessment.

Credit and Loan Officer• Analyzed client credit information and determined loan eligibility, which established credit for more than 200 clients.• Arranged terms of loans based upon multiple factors in clients’ financial profile.• Recuperated 80% of loans in default, by meeting with clients and arranging repayment schedules and deadlines.• Conducted feasibility analysis of processed loans ranging in value from $500 to $10,000.• Analyzed and monitored market trends as part of performing due diligence on client financial portfolios.

•Financial, Educational and Healthcare Planning

• Facilitate character development workshops for students and promote parent/community events• Develop supportive relationships with a culturally and socio-economically diverse student population, provided academic support to students and monitor academic improvement• Prepared and submitted grant proposals to secure funding for camps and workshops• Coordinated outdoor programs to promote health education in elementary, middle and high school-aged youth• Providing intensive supervision and direction to emotionally and behaviorally challenged children and adolescents• Maintained communication and positive relationship with clients and provide guidance and role modeling to members. Supervised up to one hundred and fifty clients, ages 10-30, Provided group and individual counseling and crisis InterventionAssists