Research Analyst
Current• Reviewed loan servicing files, including back office reports to determine the validity of claim.• Researched and resolved escalated high risk mortgage agreements that underwent the foreclosure and modification process.• Created detailed reports documenting all findings, compiled using expert knowledge of 11 proprietary databases to ensure all relevant information was included in the assessment of each claim.• Proactively sought and maintained a working knowledge of select processes and current procedures of other functional areas which wasnecessary to facilitate research and provide resolution.• Strictly adhered to all accepted privacy standards, in compliance with Federal Government protocols.• Coordinated approval of the appropriate remedy with legal, compliance, underwriting, and other multiple lines of business