Implement, monitor and provide technical support for customer laboratory environments, typically integrated with instrumentation.Administer and assure connectivity of customer’s Operating System based platformsWork with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipmentImplement Windows based security, including but not limited to: the lab environment and customers’ needsAnalyze, identify, and implement upgrades and/or solutions to improve the overall support of the desktop platform in a timely mannerEnsures adherence to client’s corporate policies through periodic reporting and compliance programsActs as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issuesSupports management in the development and implementation of training initiatives for Services personnelDocument procedures, policies, troubleshooting and best practicesCreate and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environmentResponds to Lab software/hardware related inquiriesEscalates IT issues that are not resolved via regularly identified support channels.Shares technical and process updatesIdentifies more critical and less critical activities and tasks; adjusts priorities when appropriate.Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.

Responding to client support queries.• Providing support in person, over the phone, or via remote-access.• Diagnosing issues with computer software, peripherals, and hardware.• Running software diagnostic tools and physically inspecting hardware systems. • Talking clients through basic problem-solving processes.• Providing basic computer training.• Installing and upgrading hardware and software systems.• Writing training manuals.• Following up with clients.• Completing support tickets.

Assist in the collection of evidence from various sources as requested. • Use eDiscovery tools such as ediscovery Attender, Robocopy script as part of investigations or evidence. • Helped extract data from Exchange mailboxes using tools provided by Microsoft and scripts developed by the team. • Prepared evidence forms for data collected by the team and ensured all data is accurate and complete. • Reviewed data being held to determine if it is eligible for release. • Provided reports to the Legal team on the daily basis.

Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations. Troubleshoot and provide timely resolution to all customer software and hardware issues. Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices. Flawlessly execute the sales and service strategies of the Microsoft Retail organization. Windows 8 and 8.1, MAC OS, testing, debugging and installing to support an organization's application systems. Consulted with users to identify current operating procedures and to clarify program objectives. Also had to write documentation of work performed on users computers.

Technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Re-imaged computers using Symantec Ghost. Ran detect and repair or re-installed office suite for performance issues. Gave user temporary admin rights in order to install, update, or uninstalled programs such as MS office v10. Troubleshoot MS Outlook by re-creating users profile and delete .ost file. Also ran standard PC maintenance, Cleaned users temp files to free space for speed, disk defrag, and cmd gpupdate. Created shortcuts for users on desktop. Updated Java versions for web applications. Mapped network drives for users. Verified all VPN network settings were all working. Installed local printer drivers and added network printers to user’s machine. Administered using windows xp and 7. Replaced iPhone 3,3GS, 4, and 4s screens. Always ran firmware updates and placed modifications for user’s settings. Synced user’s outlook to cellular devices, iPhone, blackberry, and androids.

* Organize and direct the youth on computers and technology.* Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.* Complete presentations to be presented to future member candidates as well as faculty, board members, and donating benefactors.* Utilize education and experience to demonstrate the proper use of technology.

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers.

Patrolled and inspected property against illegal activities including theft and vandalism of property. Safeguarded property against fire. Enforced property laws and work to deter all types of criminal activity.