Emmanuel Disla Email & Phone Number

Santo Domingo, Do

Santo Domingo, Distrito Nacional, Dominican Republic

Strategic Leadership: As the CEO, I provide visionary leadership to VKLK, shaping its long-term goals and strategies. I have been instrumental in defining and executing the company's mission to deliver exceptional event experiences.Business Development: I oversee business development initiatives, cultivating key relationships with clients, partners, and vendors. My efforts have resulted in significant business growth and an expanded client base.Operations Management: I am responsible for the day-to-day operations of VKLK, ensuring seamless coordination between various teams to meet project timelines and objectives.Creative Direction: I bring creative concepts to life by collaborating with our talented team of event planners and designers. My input helps ensure that every VKLK event is a unique and memorable experience.Financial Management: I manage the company's finances, including budgeting, financial analysis, and cost control, to ensure profitability and sustainable growth.Team Leadership: I lead and inspire a dedicated team of professionals, fostering a culture of excellence, innovation, and teamwork within VKLK.Client Relations: I maintain strong client relationships by understanding their unique needs and delivering tailored event solutions that exceed expectations.Industry Trends: I stay abreast of industry trends and emerging technologies to keep VKLK at the forefront of event services and production.

Remote

• Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.• Use investigative skills and troubleshoot players’ queries via a ticketing system• Support players through e-mail. • Take initiative by assisting internal teams with project-related requests. • Translation and revision of in-game text.• Enjoy continuous interaction with the client's development team.

Remote

- Processing questions and problems from users through a ticketing system- Answering queries on blogs and forums as well as social media channels- Getting familiarized with the games so you can advise players- Getting creative in finding solutions to technical problems and bugs- Encouraging user loyalty by providing an outstanding service- Contributing to studio-wide community strategies- Supporting the community managers with ad-hoc tasks

Remote

• Assist Spanish-speaking video game players in troubleshooting their account issues, via email, chat, or ticketing system.• Interact with Spanish-speaking video game players (via email, chat, tickets, and forum messages) for all the inquiries they could have about the game.• Assist the developer by forwarding them important information from all the issues you handle with customers.• Translate or review texts.

Dominican Republic

- Receive inbound chats from prospective customers on the website- Refer to the internet and support websites to assist potential customers with questions related to mobile services