 Provide first-hand support to Staff of the Council on ICT-related matters. Configures, troubleshoot and maintain Cisco and Linksys IP Telephone in various Departments of the Council. Administers, Configures, and troubleshoots Cisco routers and Switches at various Racks points in the Council. Manages User and Computer Accounts both in Active Directory and Local Workgroup. Performs Data cleaning on Excel and helps resolve issues relating to Excel Organizes Different Virtual Meetings in the Council, including Microsoft Teams, Zooms, Goto-Meeting, and others. Performs Cloud Backup from various Cloud Storage Mediums like One Drive, Google Drive, SharePoint, and iCloud. Etc. Deploys, Update, and Maintain ICT Devices and infrastructure in the Council. Takes inventory of any related ICT equipment and Offers suggestions for possible upgrades and changes within the Council. Resolves Technical Issues that Arise from LAN, Computers, and other devices. Upgrades, Configures, and Deploys Access points at various locations in the Council. Assists with installing new Hardware (printers, scanners, photocopiers, UPS, etc.) and Software and helps train Employees of the Council on its usage. Performs file backup and Data Disaster Recovery on various Computers in the Council.